Bellman

The Sanctuary Hotel is seeking a Bellman to deliver welcoming guest service and support efficient front-of-house operations onsite in New York, NY.

Responsibilities

• Greet guests warmly on arrival and provide timely assistance with luggage and transportation
• Support smooth hotel check-in and check-out by assisting with procedures and maintaining clear guest communication
• Share accurate details on hotel amenities, local attractions, and transportation options
• Use hotel reservation systems OPERA and property management systems (PMS) to manage guest requests
• Maintain working knowledge of hotel emergency procedures to help ensure guest safety
• Coordinate with front desk team members to support guest services such as special requests and room changes
• Handle guest phone calls professionally with strong phone etiquette and customer service problem-solving
• Respond to guest inquiries quickly and resolve issues to improve overall guest satisfaction

Requirements

• Proven experience in hospitality management or front desk operations in a hotel or resort setting
• Multilingual or bilingual skills are highly desirable to serve diverse guests
• Familiarity with reservation and hospitality technology including OPERA and PMS
• Strong customer service skills focused on guest relations and effective problem-solving
• Knowledge of hotel emergency procedures, night audit processes, and guest services protocols
• Excellent phone communication skills with professional phone etiquette
• Prior hotel experience is preferred, especially resort environments or roles with hotel management responsibilities
• Ability to work flexible hours, including nights, weekends, and holidays, to support 24/7 guest needs

Technologies

• OPERA
• Property management systems (PMS)

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Pay: $21.00 - $23.00 per hour

Work location: Onsite (in person), New York, NY