Bellman

Bellman role supports guests onsite at The National Hotel in Miami Beach.

Responsibilities

• Perform duties in line with The National Hotel quality of service standards and company policies and procedures.
• Assist with luggage handling and guest transportation needs between the vehicle, lobby, and assigned rooms.
• Greet guests on arrival and help unload luggage using a luggage cart or by personally carrying items.
• Transport luggage to rooms and help ensure guests are properly settled.
• Inspect the guest’s room to confirm it is in order and that supplies are adequate.
• Explain room features, including operation of the radio, television, telephone, and in-room movie system.
• Page guests in the lobby, dining rooms, or other areas of the property.
• Deliver messages and run errands as needed.
• Provide guest assistance by delivering laundry and other items required by guests.
• Complete all required checklists per shift (daily checklist).
• Ensure timely delivery and retrieval of luggage, packages, and items checked or left at the bell stand.
• Supply directions and property information, including staff and service details, hours of operation, and guest room location, views, amenities, and features.
• Safely arrange and store luggage carts; use extreme care and proper loading habits to protect guest property.
• On departure, transport luggage from room to lobby and assist with loading items into the vehicle.
• Respond promptly to guest requests, including delivering laundry, newspapers, iron and ironing board, and additional linens.
• Maintain a written log of requests and deliveries.
• Respond to guest inquiries and promote hotel services in person and by telephone by explaining products and services.
• Provide up-to-date hotel information to support customer relations.
• Stay current on local activities and nearby establishments to answer questions and provide recommendations and directions.
• Perform other duties as assigned, requested, or deemed necessary by management and the Front Office Management Team.
• Cross-train by learning other functions to build broader guest experience knowledge.
• Maintain a friendly, cheerful, and courteous demeanor and stay effectively able to multi-task in a fast-paced environment.

Requirements

• Completed High School or GED Diploma.
• Experience as a Bellman, preferably in a five-star international hotel.
• Hospitality and Tourism experience preferred.
• Follow all Safety rules and practice safe work habits while performing tasks.
• Report any injury immediately to the immediate supervisor or the Security Officer on duty.
• Ability to speak English clearly, distinctly, and cordially with guests.
• Ability to read and write English to understand and interpret written procedures, including giving and receiving instructions in written and verbal forms.
• Proficiency presenting information and responding to questions from guests, supervisors, and co-workers.
• Ability to speak additional languages such as Spanish, French, or German is preferred.
• Physical capability to sit for long periods, stand, walk, and use hands with full dexterity for touching, handling, or feeling; reach with hands and arms; and talk or hear.
• Occasionally lift and/or move up to 50 pounds.
• Vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Maintain uniform standards: be well groomed, in uniform, and wear a name tag.

Benefits

• 401(k) Retirement plan with a match
• Medical, Dental, and Vision insurance plans
• Complimentary parking
• Complimentary meals daily
• Vacation time
• Life insurance
• Paid time off
• Career growth and development opportunities

Location: Miami Beach, FL (onsite) | Pay: USD 14 per hourly