Lounge Server Hotel Jobs

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Lounge Server

Rebel Hotel Company Santa Barbara, CA

Santa Barbara, CA

Today

Full time Customer Service Food and Beverage Hospitality

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Job Description

As a Lounge Server at El Encanto in Santa Barbara, CA, you will deliver a warm, composed, and highly personalized guest experience. The role emphasizes confident menu guidance, precise ordering, polished wine and beverage service, and maintaining a clean, guest-ready lounge setting from greet to final sendoff.

Key Responsibilities

Greet guests warmly within one minute of being seated.
Guide guests through food and beverage menus with confidence and clarity.
Anticipate guest needs and provide attentive, personalized service while maintaining a calm, gracious, and professional demeanor.
Handle guest concerns with empathy, urgency, and professionalism.
Provide a warm, sincere sendoff that reflects genuine care.
Follow all El Encanto service standards from the initial greet through check drop.
Take accurate food and beverage orders, ensuring all modifications and allergies are captured correctly.
Enter orders into the POS system accurately, using proper position numbers.
Manage coursing, pacing, and communication with the kitchen and bar.
Perform two-sip and two-bite checks to support guest satisfaction.
Maintain clear, continuous communication with server assistants and managers.
Present and describe wine, cocktails, and beverage offerings confidently.
Open and present wine at the table when appropriate, and pour and maintain beverages according to service standards.
Monitor bar timing and communicate delays to management when necessary.
Maintain a clean, organized, and guest-ready section at all times.
Clear, mark, and reset tables between courses with discretion.
Monitor glassware, silverware, and overall table cleanliness throughout the meal.
Coordinate with server assistants to ensure seamless execution.
Treat each table as a curated, personalized experience.
Communicate clearly and respectfully with managers and teammates.
Participate in the daily lineup and pre-shift briefings, and support teammates during busy periods.
Follow all operational and property-wide service standards, using elevated and guest-focused language.
Maintain strong eye contact, positive body language, and a genuine smile, demonstrating anticipatory service and emotional intelligence.
Practice inclusive, respectful, and accessible hospitality.
Uphold all LQA and property service standards at all times.

Requirements

Previous serving experience in a restaurant, lounge, or hotel environment preferred.
Strong food, wine, and cocktail knowledge.
Excellent communication and interpersonal skills.
Ability to remain calm and organized in a fast-paced setting.
Commitment to luxury hospitality standards.
Must meet all legal requirements for serving alcohol.

Technology

POS system

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