Night Auditor
Job Description
Join Hotel Santa Barbara LLC on-site in Santa Barbara, CA 93101 and enjoy a role that keeps you connected to guests while supporting smooth front desk operations overnight. This position offers employee discounts, paid time off, training and development opportunities, 401K, medical benefits, 24/7 online care, and pet insurance, along with the chance to develop core auditing and guest service skills as part of the front office team.
Your responsibilities during the night
- Greet every guest encountered and assist with needs within your capabilities.
- Post room charges, taxes, and all other revenues to guest accounts.
- Transfer charges and deposits to master accounts.
- Verify account posting and balances, supporting accurate night audit close.
- Track room revenues, occupancy percentages, and other front office statistics.
- Prepare a summary of cash, check, and credit card activities.
- Summarize results of operations for management, completing proper filing and reporting of statistics.
- Apply principles of auditing, balancing, and closing out accounts.
- Operate the property management system and other front office equipment.
- Complete check-in and check-out procedures.
- Handle and resolve guest complaints and support guest satisfaction.
- Follow proper mail, package, and message handling procedures.
- Maintain strong communication, telephone etiquette, and clearly legible documentation; send and receive faxes and copies.
- Perform Manager on Duty functions.
What you bring
- High school diploma or equivalent.
- Excellent communication skills and a professional attitude.
- Effective conflict management and decision making.
- U.S. Work Authorization (required).
Tech you’ll use
- Property management system
Perks and support
You will have access to benefits designed to support both your work and your life: Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, and Pet Insurance.
Hotel Santa Barbara LLC is an Equal Employment Opportunity employer.
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