Night Auditor

Overnight responsibility for guest service and complete Night Audit operations at Oneida Casino Hotel in Green Bay, WI (onsite).

Responsibilities

• Provide friendly, service-oriented guest and associate interactions.
• Maintain regular attendance per Aimbridge Hospitality standards based on a schedule that varies by hotel needs.
• Maintain personal appearance and grooming standards, including proper uniform and name tag per brand requirements.
• Follow Aimbridge Hospitality standards and regulations to support safe, efficient hotel operations.
• Maintain a warm, professional demeanor throughout the shift.
• Initiate and complete the End of Day process.
• Run required reports for Food and Beverage audit.
• Complete the daily Night Audit computer procedures checklist.
• Balance daily work including movie revenue telephone postings, valet laundry server, and desk agent paperwork.
• Maintain cashiering duties according to Front Office procedures and Aimbridge Hospitality standards.
• Operate the Front Office computer system in line with Aimbridge Hospitality standards.
• Perform all Front Office functions during the overnight hours of 11:00 p.m. to 7:00 a.m.
• Ensure periodic checks by the Midnight House Attendant of building and guest corridors for secure access (property specific).
• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
• Follow safety and emergency procedures per Aimbridge Hospitality standards.
• Maintain proper record keeping (log books, etc.) per Aimbridge Hospitality standards.
• Be familiar with Aimbridge Hospitality policies and house rules.
• Complete initial direct bills daily, place on the Property Accountant desk, and attach required folio/banquet check back-up.
• Maintain radio contact with other associates during the entire shift.
• Use working knowledge of security procedures.
• Ensure associates remain attentive, friendly, helpful, and courteous to guests, managers, and fellow associates.
• Prepare and distribute the Daily Flash Report as needed.
• Transfer master or house accounts as necessary.
• Distribute work as directed by SOPs (revenue printouts, charge and paid folios, vouchers, checks, etc.).
• Train new Night Auditors when requested by management.
• Run morning reports per Aimbridge Hospitality procedures.
• Assign delivery of newspapers and delivery of Express Check-Outs (or dispatch delivery).
• Ensure nightly walk-through includes removal of room service trays and straightening of the pool and Jacuzzi area (property specific).
• Handle Lost and Found items according to standard.
• Complete additional reports requested by management in a timely manner.
• Perform miscellaneous duties as required (reset Food and Beverage P.O.S. where necessary, distribute credit “Watch List”, prepare daily revenue summary).
• As applicable, assist guests with food orders and serve food and beverage items; demonstrate suggestive selling techniques and maintain a clean, organized environment.
• Attend meetings as required by management.
• Perform other duties requested by the Guest Services Manager or other members of management.

Requirements

• At least 1 year of progressive experience in a hotel or related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Ability to work independently with minimal supervision.
• Knowledge of accounting principles.
• Ability to problem solve, troubleshoot, and respond to guest issues and emergency situations.
• Proficiency in Windows operating systems, company-approved spreadsheets, and word processing.
• Ability to convey information clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations.
• Effectively handle workplace problems by anticipating, preventing, identifying, and solving issues as necessary.
• Ability to assimilate complex information from disparate sources and adjust/modulate to meet constraints of a given need.
• Ability to work with financial information and data and perform basic arithmetic functions.
• Ability to work in a self-managed environment.
• Effective listening skills to understand and clarify concerns raised by coworkers and guests.
• Maintain composure and objectivity under pressure.

Technologies

• Windows operating systems
• Company approved spreadsheets
• Word processing
• Food and Beverage P.O.S.

Benefits

• Discounted food
• Travel benefits
• Reduced room rates
• Location flexibility
• Employee events
• Paid training and development opportunities
• Now offering Daily Pay (ask your Recruiter for more details)
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Job overview: Responsible for preparation and disposition of all Night Audit work and for front desk operations during the overnight shift (10:30p-6:30a), including guest registration, reservations, daily report preparation, transaction balancing, and security walks.

Company overview: Aimbridge Hospitality is a global leader in third-party hotel management, with a portfolio representing over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels. Associates are focused on serving guests and driving results within a culture inspired to be the best.

Compensation: $19 per hour

Location: Green Bay, WI (onsite)