Hotel Cerro is seeking a Housekeeping Inspector to help maintain the highest level of cleanliness and room condition for every guest. This onsite role in San Luis Obispo, CA supports brand standards through consistent daily inspections, clear communication with the housekeeping team, and timely follow-up on service requests.
You will be responsible for verifying that guest rooms, public spaces, and back-of-house areas meet quality expectations each day. You will also coordinate with Room Attendants, Housemen, and Public Area Attendants to ensure tasks are completed, carts and closets are organized, and VIP and loyalty member rooms are ready by check-in time.
Responsibilities
- Inspect the daily cleaning of guest rooms, public areas, and back of the house.
- Complete daily room inspections to ensure rooms are cleaned and maintained according to the hotel brand standards.
- Ensure health and sanitation standards are met to achieve a high level of cleanliness and guest satisfaction.
- Coordinate with Room Attendants to ensure daily calendar tasks are completed.
- Communicate with Room Attendants when rooms do not meet quality standards, ensuring corrections are made in a timely manner.
- Perform guest request follow-up throughout the day by ensuring open tickets are completed and closed.
- Inspect Room Attendant carts and closets to confirm they are stocked, clean, and organized.
- Ensure VIPs and loyalty members rooms are ready and inspected by check-in time.
- Ensure daily show rooms are ready and inspected.
- Work with Housemen and Public Area Attendants to maintain cleanliness of glass doors and windows in assigned building areas.
- Use proper two-way radio and phone etiquette when communicating with coworkers.
- Ensure cleanliness of all trash chute rooms by delegating daily assigned work to House Attendants.
- Maintain cleanliness of hallways and stairwells, including vacuuming and carpet maintenance.
- Maintain cleanliness of hallway lamps (sconces and ceiling lamps), elevators, and hallway telephones, including ensuring supplies are available.
- Support Room Attendants by cleaning and stripping guest rooms as needed.
- Report maintenance issues and room repairs; ensure unacceptable rooms are not released back into inventory until items are addressed.
- Keep work areas clean when finished.
- Complete other duties assigned by the manager or supervisor.
Requirements
- Must be able to speak, read, write, and understand the primary workplace language.
- Good communication skills, including verbal, written, and electronic communication.
- Excellent leadership capability and customer relations skills.
- Detail-oriented with strong organizational and communication skills.
- Basic computer skills and basic computational ability.
- Ability to deal effectively with internal and external customers, including situations requiring patience, tact, diplomacy, and accurate information gathering to resolve conflicts.
- Knowledge of basic functions of Windows OS, MS Office, PMS, PBX, key system, and POS.
- Self-driven and able to work independently.
- Strong issue resolution and analytical skills with attention to detail.
- High school or equivalent education required.
- Must be able to stand and move well-paced for up to four (4) hours, including maneuvering between simultaneous tasks and reaching other departments in a timely basis.
- Lift up to 45 lbs. as needed.
- Push and pull carts and equipment weighing up to 250 lbs.
- Ability to perform tasks requiring grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity.
- Continuous talking and hearing during communication with staff, guests, and supervisors.
- Continuous vision functions including near and color vision and depth perception.
- Occasional bending, stooping, squatting, and stretching to fulfill cleaning tasks.
- Finger dexterity to operate office equipment (computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other equipment).
- Ability to work primarily with fingers for picking, pinching, typing, and substantial hand and wrist motions.
Technologies
- Windows OS, MS Office
- PMS, PBX, Key system
- POS, computers, printers
- 10-key adding machine, multi-line touch tone phone
- FAX machines, photocopiers
Education
High school or equivalent education required.
Grooming
All staff members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards. Refer to the property specific grooming and uniform standards policy.
Attendance
- Regular attendance in conformance with Azul Hospitality standards is essential.
- Irregular attendance or tardiness may result in disciplinary action up to and including termination.
- Staff must comply with Azul Hospitality rules and regulations for safe and effective operation of the hotel facilities.
- Violations of hotel rules and regulations may result in disciplinary action up to and including termination.
- Schedules may vary due to the hospitality industry’s cyclical nature and business needs.
- Attendance at scheduled training sessions and meetings is required.
Salary: USD 17 - 20 per hour. Location: San Luis Obispo, CA (onsite).
