Room Inspectors

Oversee housekeeping quality at Wilderness Hotel and Resort Inc by supervising cleaning work, inspecting room standards, and addressing issues as they arise.

Responsibilities

• Retrieve the list of rooms to be cleaned right away, including prospective check outs and stay overs
• Ensure rooms are completed within the required time frame and signed off accordingly
• Inspect and evaluate Room Attendant work after room cleaning is finished
• Assign duties and oversee housekeeping service activities
• Investigate housekeeping complaints related to service and equipment, and take corrective action when needed
• Support training by teaching policies and work procedures
• Coach Room Attendants on improvement areas by demonstrating tasks that were missed or not completed properly
• Report hazardous conditions in the work area or equipment to Management
• Periodically inventory supplies and equipment
• Communicate with guests in a professional and friendly manner
• Maintain clean, organized storage rooms and housekeeping carts
• Use provided cleaning chemicals according to directions
• Review and follow material safety data sheets and use PPE (personal protective equipment) as needed
• Follow safety procedures, including bending and lifting, and safe equipment use
• Follow procedures for protection against blood borne pathogens
• Complete required documentation as soon as possible after discovering property damage or missing room inventory items, then submit to the Manager
• Maintain regular and predictable attendance
• Perform all other duties as assigned by Management

Job Summary

• Supervise cleaning personnel to keep hotel rooms clean, orderly, and attractive
• Assign duties, inspect work, investigate complaints, and correct issues when necessary
• Take inventory and train new associates

Supervisory Responsibilities

• Carry out supervisory responsibilities in accordance with organization policies and applicable laws
• Train associates and plan completion of work

Requirements

• High school diploma or GED preferred; or 1 to 3 months related experience and/or training; or equivalent combination of education and experience
• Proficiency in English required for effective communication with guests and associates
• Ability to recognize numbers, add and subtract two-digit numbers, and understand measuring units
• Ability to apply common sense to carry out simple one- or two-step instructions
• Ability to handle standardized situations with occasional or no variables
• Willingness to perform any required tasks within associate capabilities to meet company and guest needs
• Ability to get along well with others

Physical Demands

• Regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear; smell
• Occasionally required to sit
• Regularly lift up to 10 pounds and frequently lift or move up to 30 pounds
• Specific vision abilities required: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
• Occasionally exposed to wet or humid conditions, outside weather conditions, and extreme heat
• Noise level is usually moderate

Safety Considerations

• Use proper safety procedures, including bending, lifting, and safe equipment use
• Alert Management to safety concerns involving situations, obstacles, or objects that could affect guests, associates, or self
• Use PPE equipment as required to reduce risk from hazards
• Follow proper procedures for protection against blood borne pathogens

Location: Sevierville, TN (onsite)

Pay: USD 18 per hourly

Education: High school diploma or GED preferred