Atlantic City, NJ

Hotel Jobs in Atlantic City, NJ

5 jobs found

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Today

Cashier

Hard Rock Hotel & Casino Atlantic City Atlantic City, NJ

Atlantic City, NJ

Today

$16 - $16/hr Full time Accounting Business Systems Cash Management

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Job Description

Join the Guest Services team to keep the parking and cashiering experience fast, accurate, and guest-focused.

Responsibilities

Operate in alignment with Gaming Control Commission regulations and all departmental policies and procedures.
Acknowledge guests using the 10/5 rule and use the guest name whenever possible.
Follow and apply existing Hard Rock standards, and help develop property-specific standards to support exceptional quality, value, and service presentation.
Maintain a culture of high ethical standards, integrity, and service at all times.
Use effective communication to support excellence and professionalism across customer service, employee relationships, and interdepartmental interactions.
Demonstrate positive body language and attitude while delivering superior customer service.
Participate in a quality assurance program to help Guest Services reach top-tier customer ratings.
Provide feedback to improve property-specific standards while meeting established Hard Rock expectations.
Own guest concerns and questions, and escalate larger service opportunities to the supervisor promptly.
Sort, assemble, and reconcile paper documents such as receipts and tickets.
Maintain the cash bank and prepare daily deposits; post cash payments and provide customers with receipts.
Maintain accurate property information using property fact sheets and other communication methods.
Travel to and from the cashiering location outside the main building.
Ensure all safety policies and procedures are followed.
Attend training and meetings as required.
Report for duty punctually in the correct uniform/attire; maintain personal appearance and hygiene in line with hotel and department standards.
Provide prompt and discreet notification to managers and/or the Ethics Hotline regarding observations of illegal acts or internal ethics violations.
Complete other duties as assigned.

Requirements

High School diploma, GED, or equivalent required.
Ability to view computer monitors/screens for extended periods of time.
Ability to deliver a service level that creates a positive, memorable entertainment experience that makes guests want to return.
Commitment to routinely go above and beyond in completing position responsibilities to support organizational goals.
Professional appearance with an outgoing personality featuring excitement and enthusiasm.
Effective English communication with guests related to position duties and responsibilities.
Working knowledge of computers; point of sale system proficiency preferred.
Aptitude for addition, subtraction, and operating calculating machines.
Detail-oriented approach.
Strong time management skills.
Ability and willingness to work flexible hours, including evenings and weekends.

Technologies

Point of sale system
Computer monitors/screens

Benefits

Medical, Dental, Vision, Prescription, Life, Accident, Pet, Legal
401K with match
Paid Time Off
Holiday Pay
Free Meals, Free Uniforms, Free Parking
Discounts at Hard Rock properties around the globe
Discretionary annual bonus program (eligible for all team members)
Training and Leadership development programs
Wellness programs including onsite information and fitness seminars
Team Member Resource Groups
Recognition programs
Pay Rate: $16.00 an hour

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Today

Sportsbook Agent

Hard Rock Hotel & Casino Atlantic City Atlantic City, NJ

Atlantic City, NJ

Today

$16 - $16/hr Full time Administrative Support Customer Service Gaming Agent

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Job Description

The Sportsbook Agent role at Hard Rock Hotel & Casino Atlantic City is performed onsite in Atlantic City, NJ, and supports the Sportsbook Supervisor through guest-focused service and accurate, timely assistance related to the Sportsbook and its products.

Role Overview

Reporting under the direction of the Sportsbook Supervisor, the Sportsbook Agent works as part of a team to meet and exceed customer satisfaction expectations. The position is responsible for helping enhance the player experience by providing professional support and ensuring wagers and related processes are handled accurately and efficiently.

Key Responsibilities

Record patrons’ wager requests and enter wagers into the wagering system.
Handle the cash drawer for wager intake and payouts, then reconcile the drawer.
Detect potential responsible gaming concerns and advise customers at risk of responsible gaming issues.
Communicate T&C details to customers regarding wagering rules and applicable policies.
Promote and educate patrons on sports-related products and available wager types.
Perform other duties as assigned.

Required Qualifications

Must hold a Casino Employee Registration or be able to obtain one from the NJ DGE.
Competent working knowledge of MS Office applications.
Advanced knowledge of online and/or brick-and-mortar casino and sports book operations is not required, but is a plus.

Technology

MS Office applications.

Compensation

$16.00 per hour

Benefits

401K with match.
Paid Time Off.
Holiday Pay.
Free Meals, Free Uniforms, and Free Parking.
Discounts at Hard Rock properties around the globe.
Eligibility to participate in a discretionary annual bonus program.
Training and Leadership development programs.
Wellness programs including onsite information and fitness seminars.
Team Member Resource Groups.
Recognition programs.

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2d ago

CALL CENTER REPRESENTATIVE

Resorts Casino Hotel Atlantic City, NJ

Atlantic City, NJ

2d ago

Full time Contact Center Customer Service Guest Relations

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Job Description

Resorts Casino Hotel is seeking a Call Center Representative to support both casino and hotel guests through inbound and outbound phone communication. In this onsite role in Atlantic City, you will handle reservations, questions, and guest-related coordination while entering and maintaining accurate information to meet department performance goals.

You will serve callers with a consistent greeting and closing script, fielding requests across hotel rooms, dining, amenities, transportation, theater, and special events. The role also includes sales-focused assistance, including cross-selling opportunities and managing complimentary transactions according to established comp philosophy and management procedures.

Key Responsibilities

Answer and assist incoming calls from casino, direct mail, restaurants, other departments, and transient and hotel sales guests with a positive attitude and proper call flow.
Handle requests and inquiries related to hotel rooms, restaurant information, amenities, transportation, theater, and special events.
Use cross-selling techniques, including promotions, unavailable date guidance, and up-selling accommodations when appropriate.
Interact with casino customers using AS400 to distribute complimentaries based on play level, with supervisor approval aligned to the company’s comp philosophy.
Enter and manage hotel transient and package guests using detailed knowledge of the hotel and available amenities to support sales conversations.
Complete data entry for paperwork supporting Host/Player Development staff, Tour & Travel, Conventions, and Junket and Splinter Representatives.
Enter complimentaries for room service, restaurants, limos, and direct mail accurately, and notify management when complimentary guidelines are not followed.
Coordinate with Restaurant Management to confirm reservations were entered correctly, adjust blocks as needed, and maximize occupancy opportunities.
Maintain working knowledge of hotel status, current entertainment and availability, comp philosophy, and special events to identify cross-selling opportunities and reduce talk time.
Use knowledge of the hotel cashiering system to comp off charges for patrons according to established complimentary guidelines.
Follow professional and consistent verbiage standards set by management.
Strive to meet and exceed job performance goals and standards defined by management.
Assist co-workers and supervisors with assigned job tasks.
Conduct outbound telemarketing, including surveying, based on call volume and targeting new, active, and inactive customers.
Support call monitoring and recording as required.
Perform other duties as assigned and promote positive public relations.

Requirements

High school diploma or equivalent required.
Prior experience in customer service preferred.
Excellent customer service, communication, and telephone skills.
Strong decision making, planning, and organizational abilities with a sense of urgency and the ability to multi-task.
Inbound and outbound telemarketing experience, including conversion rate goals for calls versus bookings.
Effective typing and computer keyboard skills.
Dependable and flexible with the work schedule.

Technology

AS400

Essential Physical Functions

(O) Standing, (O) Walking, (C) Sitting
(N) Kneeling, (N) Running
(N) Lifting, pushing, pulling, carrying, climbing stairs, bending, stooping, climbing ladders, and working at height (max heights listed as n/a)
(C) Finger dexterity and full use of both hands
(C) Working at rapid work speed, working around people, hearing conversation, hearing high acuity, speaking clearly
(C) Seeing near and depth perception; (O) seeing far; (C) color vision

Essential Mental Functions

(C) Writing, reading, and speaking English
(C) Working under pressure/stress
(O) Basic math skills
(C) Making decisions based on facts and data
(O) Making decisions based on personal judgment
(C) Making accurate measurements according to set standards
(O) Planning and/or supervising the activities of others

Essential Interactive Functions

Essential Environment Functions

(C) Working inside, (C) working in a fast-paced environment
(N) Working outside and exposed to smoke
(C) Exposed to excessive noise
(N) Working in dimly lit areas
(O) Exposure to dust, fumes, gases (details not provided) and sudden marked changes of temperature and humidity

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13d ago

Line Attendant - Fresh Harvest Buffet

Hard Rock Hotel & Casino Atlantic City Atlantic City, NJ

Atlantic City, NJ

13d ago

$22+/hr Full time Buffet Food and Beverage Foodservice

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Job Description

Bring consistency and care to the Fresh Harvest Buffet as a Line Attendant at Hard Rock Hotel & Casino Atlantic City in Atlantic City, NJ. Working onsite, you will support the kitchen team under the direction of the Sous Chef, helping keep the food line stocked, serving buffet items, and maintaining a clean, safe station. The role also supports strong team standards around ethics, communication, and respectful service.

Pay: USD 22 per hourly.

Role overview

You will ensure the buffet line stays ready for guests by keeping the station supplied, supporting service from the buffet, and maintaining appropriate food temperatures. Alongside that, you will keep your server station clean at all times and help maintain a hazard-free work environment within your area of responsibility.

Responsibilities

Under the direction of the Sous Chef, ensure the food line is full and serve food from the buffet.
Keep the server station clean at all times, including ensuring the station remains full.
Maintain proper food temperatures throughout service.
Demonstrate actions and behaviors that reinforce the Company’s Mission and Values: Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Promote positive public and team member relations at all times.
Maintain a clean, safe, hazard-free work environment within the area of responsibility.
Perform all other duties as assigned.

Requirements

High School Diploma or equivalent.
Minimum 6 months experience in high volume food service or customer service preferred, or an equivalent combination of education and/or experience.

Benefits

Free meals, free uniforms, and free parking.
Discounts at Hard Rock properties around the globe.
Training and leadership development programs.
Wellness programs including onsite information and fitness seminars.
Team Member Resource Groups.
Recognition programs.
Pay rate: $22.55 an hour.

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13d ago

Room Attendant - Housekeeping

Hard Rock Hotel & Casino Atlantic City Atlantic City, NJ

Atlantic City, NJ

13d ago

$22 - $22/hr Full time Guest Services Hospitality Housekeeping

Apply Now

Job Description

Join Hard Rock Hotel & Casino Atlantic City onsite in Atlantic City, NJ as a Room Attendant supporting clean, safe rooms and responsible gaming and alcohol service.

Responsibilities

Service guest rooms using approved cleaning agents and equipment, following department policies
Remove, inventory, and replace soiled linens; prepare rooms for guest arrivals
Organize and replenish guest room amenities
Maintain a clean, orderly cart with adequate supplies
Maintain clean, safe, and hazard-free work areas within assigned responsibility areas
Support responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations
Demonstrate behaviors aligned with the Company’s Mission and Values: Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
Promote positive guest and team member relations at all times
Ensure prompt and discreet notification to managers and/or the Ethics Hotline when observing illegal acts or internal ethics violations
Perform other duties as assigned

Requirements

Ability to push, pull, and lift up to 50 lbs

Benefits

Medical, Time Off, and Retirement benefits offered through Local Union Representation
Free meals
Free uniforms
Free parking
Discounts at Hard Rock properties around the globe
Eligibility for the discretionary annual bonus program (all team members)
Training and leadership development programs
Wellness programs, including onsite information and fitness seminars
Team Member Resource Groups
Recognition programs
Pay rate: USD 22.55 per hour

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Hotel Jobs in Atlantic City, NJ

Cashier

Sportsbook Agent

CALL CENTER REPRESENTATIVE

Line Attendant - Fresh Harvest Buffet

Room Attendant - Housekeeping

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