Cashier

Join the Guest Services team to keep the parking and cashiering experience fast, accurate, and guest-focused.

Responsibilities

• Operate in alignment with Gaming Control Commission regulations and all departmental policies and procedures.
• Acknowledge guests using the 10/5 rule and use the guest name whenever possible.
• Follow and apply existing Hard Rock standards, and help develop property-specific standards to support exceptional quality, value, and service presentation.
• Maintain a culture of high ethical standards, integrity, and service at all times.
• Use effective communication to support excellence and professionalism across customer service, employee relationships, and interdepartmental interactions.
• Demonstrate positive body language and attitude while delivering superior customer service.
• Participate in a quality assurance program to help Guest Services reach top-tier customer ratings.
• Provide feedback to improve property-specific standards while meeting established Hard Rock expectations.
• Own guest concerns and questions, and escalate larger service opportunities to the supervisor promptly.
• Sort, assemble, and reconcile paper documents such as receipts and tickets.
• Maintain the cash bank and prepare daily deposits; post cash payments and provide customers with receipts.
• Maintain accurate property information using property fact sheets and other communication methods.
• Travel to and from the cashiering location outside the main building.
• Ensure all safety policies and procedures are followed.
• Attend training and meetings as required.
• Report for duty punctually in the correct uniform/attire; maintain personal appearance and hygiene in line with hotel and department standards.
• Provide prompt and discreet notification to managers and/or the Ethics Hotline regarding observations of illegal acts or internal ethics violations.
• Complete other duties as assigned.

Requirements

• High School diploma, GED, or equivalent required.
• Ability to view computer monitors/screens for extended periods of time.
• Ability to deliver a service level that creates a positive, memorable entertainment experience that makes guests want to return.
• Commitment to routinely go above and beyond in completing position responsibilities to support organizational goals.
• Professional appearance with an outgoing personality featuring excitement and enthusiasm.
• Effective English communication with guests related to position duties and responsibilities.
• Working knowledge of computers; point of sale system proficiency preferred.
• Aptitude for addition, subtraction, and operating calculating machines.
• Detail-oriented approach.
• Strong time management skills.
• Ability and willingness to work flexible hours, including evenings and weekends.

Technologies

• Point of sale system
• Computer monitors/screens

Benefits

• Medical, Dental, Vision, Prescription, Life, Accident, Pet, Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• Discretionary annual bonus program (eligible for all team members)
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay Rate: $16.00 an hour