Gaming Guest Service

Gaming Guest Service Hotel Jobs

2 jobs found

1d ago

Table Games Floorperson

The STRAT Hotel, Casino & Tower Las Vegas, NV

Las Vegas, NV

1d ago

Full time Casino Customer Service Casino Floor Supervisor Casino Operations

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Job Description

In this role, you will manage day-to-day table operations to support a smooth, compliant gaming environment. You will oversee dealer performance, help maintain operational standards during your shift, and support guest service alongside leadership.

Key Responsibilities

Oversee the smooth and efficient operation of gaming tables during your shift.
Train, supervise, and monitor dealers to promote consistent adherence to approved procedures, regulatory requirements, and company policies.
Work closely with the Table Games Manager as key support to leadership and frontline teams by maintaining operational excellence, addressing issues promptly, and delivering exceptional guest service.
Maintain a fair, safe, and enjoyable gaming environment that supports the integrity and reputation of the casino.

Requirements

Ability to perform the essential functions of the position with or without reasonable accommodation.

Work Location

Las Vegas, NV (onsite)

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1mo ago

Cashier

Hard Rock Hotel & Casino Atlantic City Atlantic City, NJ

Atlantic City, NJ

1mo ago Closed

$16 - $16/hr Full time Accounting Business Systems Cash Management

This position is no longer accepting applications (closed Sep 17, 2026).

Job Description

Join the Guest Services team to keep the parking and cashiering experience fast, accurate, and guest-focused.

Responsibilities

Operate in alignment with Gaming Control Commission regulations and all departmental policies and procedures.
Acknowledge guests using the 10/5 rule and use the guest name whenever possible.
Follow and apply existing Hard Rock standards, and help develop property-specific standards to support exceptional quality, value, and service presentation.
Maintain a culture of high ethical standards, integrity, and service at all times.
Use effective communication to support excellence and professionalism across customer service, employee relationships, and interdepartmental interactions.
Demonstrate positive body language and attitude while delivering superior customer service.
Participate in a quality assurance program to help Guest Services reach top-tier customer ratings.
Provide feedback to improve property-specific standards while meeting established Hard Rock expectations.
Own guest concerns and questions, and escalate larger service opportunities to the supervisor promptly.
Sort, assemble, and reconcile paper documents such as receipts and tickets.
Maintain the cash bank and prepare daily deposits; post cash payments and provide customers with receipts.
Maintain accurate property information using property fact sheets and other communication methods.
Travel to and from the cashiering location outside the main building.
Ensure all safety policies and procedures are followed.
Attend training and meetings as required.
Report for duty punctually in the correct uniform/attire; maintain personal appearance and hygiene in line with hotel and department standards.
Provide prompt and discreet notification to managers and/or the Ethics Hotline regarding observations of illegal acts or internal ethics violations.
Complete other duties as assigned.

Requirements

High School diploma, GED, or equivalent required.
Ability to view computer monitors/screens for extended periods of time.
Ability to deliver a service level that creates a positive, memorable entertainment experience that makes guests want to return.
Commitment to routinely go above and beyond in completing position responsibilities to support organizational goals.
Professional appearance with an outgoing personality featuring excitement and enthusiasm.
Effective English communication with guests related to position duties and responsibilities.
Working knowledge of computers; point of sale system proficiency preferred.
Aptitude for addition, subtraction, and operating calculating machines.
Detail-oriented approach.
Strong time management skills.
Ability and willingness to work flexible hours, including evenings and weekends.

Technologies

Point of sale system
Computer monitors/screens

Benefits

Medical, Dental, Vision, Prescription, Life, Accident, Pet, Legal
401K with match
Paid Time Off
Holiday Pay
Free Meals, Free Uniforms, Free Parking
Discounts at Hard Rock properties around the globe
Discretionary annual bonus program (eligible for all team members)
Training and Leadership development programs
Wellness programs including onsite information and fitness seminars
Team Member Resource Groups
Recognition programs
Pay Rate: $16.00 an hour

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Gaming Guest Service Hotel Jobs

Table Games Floorperson

Cashier

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