Housekeeping Supervisor

Manage daily housekeeping operations to keep guest rooms and public areas clean, ready on time, and aligned with hotel standards.

Responsibilities

• Prepare daily room assignments and set priorities based on arrivals, departures, stayover service, special requests, and staffing levels.
• Lead the start-of-shift briefing, communicate service priorities, and monitor progress throughout the day.
• Reassign work and assist with room cleaning to meet arrival times and quality expectations.
• Inspect guest rooms, corridors, service areas, and assigned public spaces for cleanliness, presentation, and maintenance needs.
• Record inspection findings, arrange corrections, and confirm rooms are ready before releasing them to the Front Desk.
• Maintain accurate room status in hotel systems; promptly communicate ready rooms, delays, discrepancies, and out-of-order concerns to the Front Desk and management.
• Train new associates and coach ongoing performance on cleaning procedures, productivity, safety, guest privacy, service standards, and proper equipment and chemical use.
• Provide timely, respectful feedback; recognize strong performance; report attendance, conduct, or performance concerns to the Housekeeping Manager or Assistant General Manager.
• Handle guest requests and service concerns with care and urgency.
• Follow through with the appropriate department and escalate unresolved issues.
• Coordinate with Maintenance to report deficiencies, track repairs, and verify rooms are properly cleaned and inspected after work is completed.
• Monitor the condition and use of linens, amenities, guest supplies, equipment, and cleaning products.
• Help maintain organized closets and carts, identify shortages, and reduce waste.
• Reinforce procedures for keys, lost and found, occupied rooms, guest belongings, workplace safety, and chemical handling, including applicable safety data sheet guidance.
• Support deep cleaning schedules, special projects, turndown service, and public area coverage as business needs require.
• Complete inspection records, shift reports, and other required documentation accurately and on time.
• Perform other related duties as assigned to support hotel operations and guest service.

Requirements

• Strong attention to detail with the ability to identify and correct cleanliness or maintenance issues.
• Ability to organize daily work, set priorities, and support the team as occupancy and arrival demands change.
• Clear, respectful communication with guests, associates, and other departments.
• Ability to train and coach associates and address performance concerns professionally.
• Working knowledge of hotel housekeeping practices, cleaning products, equipment, and basic safety procedures.
• Comfort using or learning hotel room-status and communication systems.
• Sound judgment, discretion, and commitment to guest privacy and property security.
• High school diploma or equivalent preferred.
• At least two years of hotel housekeeping experience preferred; prior lead or supervisory experience is a plus.
• Flexible schedule required, including weekends and holidays, based on hotel needs.
• Ability to lift, carry, or transport up to 30 pounds, with or without reasonable accommodation.

Property Information

• The Ellison, A Tribute Portfolio Hotel is located in Oklahoma City, OK (onsite).
• As part of Marriott’s Tribute Portfolio, the hotel celebrates individuality, local culture, and genuine hospitality.
• The Ellison is a neighborhood destination in the heart of Oklahoma City’s Classen Curve.

Why The Ellison

• Associates create experiences that reflect the character of the hotel and the spirit of Oklahoma City.
• Opportunities for growth, professional development, and advancement.
• Supportive team culture that values collaboration, authenticity, and a passion for hospitality.

Position Summary

• Hands-on leader responsible for the daily work of the housekeeping team to ensure guest rooms and assigned public areas are clean, well maintained, and ready on time.
• Assigns and inspects work, coaches associates, coordinates room status with Front Desk and Maintenance, and responds promptly to guest needs.
• Helps maintain service standards and Marriott brand expectations in a positive, accountable work environment.

Physical Requirements

• Frequent walking, standing, bending, reaching, pushing housekeeping carts, and performing room inspections or cleaning tasks throughout the shift.

Equal Employment Opportunity

• The Ellison Hotel is an equal opportunity employer.
• Qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.
• Reasonable accommodations are available to qualified applicants and associates in accordance with applicable law.