Ann Arbor, MI

Hotel Jobs in Ann Arbor, MI

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Night Auditor (Hotel Front Desk Overnight) - Short Term

GRAHAM HOTEL SYSTEMS INC Ann Arbor, MI

Ann Arbor, MI

Today

$18 - $20/hr Full time Auditing Front Desk Guest Services

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Job Description

This is a temporary Night Auditor role supporting overnight front desk and guest service at The Kensington Hotel in Ann Arbor, MI. The position runs for approximately 12 weeks and includes nightly processing and daily financial record audits to help prepare the hotel for the next business day.

Job Location and Schedule

Location: Ann Arbor, MI (onsite)
Property: The Kensington Hotel
Position type: Temporary Night Auditor
Duration: Approximately 12 weeks
Schedule: Overnight shifts; specific days and hours to be discussed

Compensation

Salary: USD 18 to 20 per hour

Key Responsibilities

Greet guests promptly with a friendly, sincere welcome and provide courteous, professional service throughout their stay.
Complete guest registration by entering and retrieving information in the hotel computer system.
Select appropriate rooms based on guest needs and promote available sales initiatives.
Respond to guest requests, answer questions, and resolve complaints by listening carefully, researching concerns, and developing effective solutions.
Remain calm, professional, and alert during busy periods and emergency situations.
Answer telephone calls using a clear, positive speaking voice and accurately enter messages into the computer system.
Verify and authorize credit cards, process payments, handle cash, make change, and balance an assigned house bank.
Accept and record vouchers and other forms of payment.
Verify and balance daily charges to the appropriate accounts, making corrections as needed.
Audit food and beverage income postings and charges, ensuring all income is properly recorded and balanced.
Balance the guest ledger and record and balance staff and house charges.
Audit banquet tickets before posting to verify calculation accuracy and ensure the latest event order is attached.
Process city ledger paperwork and other required accounting documents for submission to the Accounting Department.
Run the hotel computer system through the nightly processing sequence to close out the business day and prepare the system for the next day.
Review daily transactions and ensure all charges and financial records are accurate; identify and correct discrepancies.
Perform other job-related duties as assigned.

Required Skills and Qualifications

Strong attention to detail and accuracy.
Excellent customer service and communication skills.
Basic math skills and comfort handling cash and financial transactions.
Computer proficiency and the ability to learn hotel operating systems.
Strong problem-solving skills and the ability to remain calm under pressure.
Dependability, organization, and the ability to work independently overnight.
Previous hotel front desk, night audit, or accounting experience is preferred.
Must be 18 years or older.
Must have the ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Willing to “pitch-in” and help coworkers with job duties; team player mindset.
Ability to use a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with customers with high levels of patience, tact, and diplomacy.
Ability to establish and maintain effective working relationships with associates and customers.

Technologies

Hotel computer system
Calculator

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1mo ago

House Person

AC Hotel Ann Arbor Downtown Ann Arbor, MI

Ann Arbor, MI

1mo ago Closed

$17+/hr Full time Hospitality Hotel Hotel Operations

This position is no longer accepting applications (closed Sep 22, 2026).

Job Description

Support the hotel housekeeping team by maintaining clean, organized back-of-house spaces and keeping supplies, equipment, and linens moving smoothly.

Responsibilities

Keep storeroom shelves and supply storage areas clean, organized, and easy to access for retrieval and inventory needs
Clean and organize back-of-house areas, including doors, walls, closets, lockers, refreshment areas, and fixtures
Assist with cleanliness in public areas when needed, including guest corridors, lobby spaces, public restrooms, and exterior hotel areas
Retrieve and properly dispose of trash from guest rooms, public areas, and back-of-house areas
When necessary, take ownership to address guest concerns, coordinating with the Housekeeping and Guest Service teams
Maintain professionalism aligned with hotel brand and company expectations
Know and communicate hotel emergency procedures; inform and assist guests during emergencies
Complete additional tasks assigned by hotel leadership as business needs require

Requirements

Strong verbal and written communication skills
Must be able to speak, read, and write in the primary language used in the workplace
Ability to work 8+ hours per day, with frequent standing and walking during shifts
Ability to lift, lower, and maneuver up to 30 pounds occasionally
Ability to reach, bend, stoop, and pivot frequently throughout the workday

Benefits

Insurance enrollment available from DAY 1
Paid time off available from DAY 1
Holiday pay available from DAY 1
401(k) enrollment after 30 days
Hotel and travel discounts at worldwide destinations
Professional development and promotion opportunities

Compensation: USD 17 per hour

Location: Ann Arbor, MI (onsite)

Role overview: House Persons help ensure the housekeeping department runs effectively by maintaining supplies and equipment access, supporting equipment upkeep, and keeping storerooms and back-of-house areas clean and organized. The role also supports trash removal, linen retrieval and sorting, and may support public-area cleanliness when required.

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Hotel Jobs in Ann Arbor, MI

Night Auditor (Hotel Front Desk Overnight) - Short Term

House Person

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