Night Auditor (Hotel Front Desk Overnight) - Short Term

This is a temporary Night Auditor role supporting overnight front desk and guest service at The Kensington Hotel in Ann Arbor, MI. The position runs for approximately 12 weeks and includes nightly processing and daily financial record audits to help prepare the hotel for the next business day.

Job Location and Schedule

• Location: Ann Arbor, MI (onsite)
• Property: The Kensington Hotel
• Position type: Temporary Night Auditor
• Duration: Approximately 12 weeks
• Schedule: Overnight shifts; specific days and hours to be discussed

Compensation

• Salary: USD 18 to 20 per hour

Key Responsibilities

• Greet guests promptly with a friendly, sincere welcome and provide courteous, professional service throughout their stay.
• Complete guest registration by entering and retrieving information in the hotel computer system.
• Select appropriate rooms based on guest needs and promote available sales initiatives.
• Respond to guest requests, answer questions, and resolve complaints by listening carefully, researching concerns, and developing effective solutions.
• Remain calm, professional, and alert during busy periods and emergency situations.
• Answer telephone calls using a clear, positive speaking voice and accurately enter messages into the computer system.
• Verify and authorize credit cards, process payments, handle cash, make change, and balance an assigned house bank.
• Accept and record vouchers and other forms of payment.
• Verify and balance daily charges to the appropriate accounts, making corrections as needed.
• Audit food and beverage income postings and charges, ensuring all income is properly recorded and balanced.
• Balance the guest ledger and record and balance staff and house charges.
• Audit banquet tickets before posting to verify calculation accuracy and ensure the latest event order is attached.
• Process city ledger paperwork and other required accounting documents for submission to the Accounting Department.
• Run the hotel computer system through the nightly processing sequence to close out the business day and prepare the system for the next day.
• Review daily transactions and ensure all charges and financial records are accurate; identify and correct discrepancies.
• Perform other job-related duties as assigned.

Required Skills and Qualifications

• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.
• Basic math skills and comfort handling cash and financial transactions.
• Computer proficiency and the ability to learn hotel operating systems.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Dependability, organization, and the ability to work independently overnight.
• Previous hotel front desk, night audit, or accounting experience is preferred.
• Must be 18 years or older.
• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Willing to “pitch-in” and help coworkers with job duties; team player mindset.
• Ability to use a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with customers with high levels of patience, tact, and diplomacy.
• Ability to establish and maintain effective working relationships with associates and customers.

Technologies

• Hotel computer system
• Calculator