AC Hotel Jacksonville (Town Center) is seeking a Restaurant Supervisor to help deliver prompt, friendly restaurant service while keeping daily operations running smoothly. In this onsite Food and Beverage role, you will oversee shift-by-shift team performance, manage front-of-house execution, and support consistent standards across service, cleanliness, and compliance.
You will also play a key part in alcohol service management and guest satisfaction. From checking tickets and payment activity at the end of service to completing end-of-shift reports, this position supports both operational control and a strong restaurant experience for every guest.
Key Responsibilities
- Ensure prompt, friendly service aligned with the restaurant guidelines
- Direct overall activities and manage employee performance on a shift-by-shift basis
- Manage responsible alcohol service by monitoring alcohol awareness and building positive relationships with local authorities
- Support positive guest relations by handling complaints or concerns professionally and in a timely manner
- Maintain and inspect dining room, food receiving, preparation, production, and storage areas to ensure health and safety regulations are followed
- Supervise cleaning and maintenance of equipment and arrange for repairs, contracts, and related services
- Maintain cleanliness and organization for both the interior and exterior of the restaurant
- Oversee FOH staffing to maintain adequate coverage and help minimize overtime
- Ensure sales forecasting and scheduling align with desired productivity and daily labor controls
- Perform checkouts for food servers, Room Service, and bartenders, confirming tickets are accounted for, comps are signed, and cash and credit card vouchers are secured
- Prepare reports at end of shift
Requirements
- Prior experience in a quality luxury hotel, restaurant, or bar brand
- Knowledge of basic Food and Beverage operations, along with a track record of strong leadership and strategic planning
- Proven achievements optimizing guest and team member engagement
- Experience leading in a fast-paced environment and prioritizing competing demands
- Strong interpersonal relationships and leadership abilities, with a passionate can-do attitude and natural motivational skills
- Working knowledge of financials and budgeting systems, including cost controls and driving topline revenue
- Excellent oral, written, and interpersonal communication skills
- Passion for people and a strong network of contacts within the local events and restaurant/bar industry
Benefits
- Medical insurance options
- Dental and vision insurance
- 401k with company match
- Company provided life insurance
- Tuition assistance
- Paid time off
- Paid holiday time
- Travel discounts
- Competitive pay and benefit programs
Physical Requirements
This can be a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.
Travel Requirements
This may require around 10% of travel time.
Position: Restaurant Supervisor
Department: Food and Beverage
Reports to: Restaurant General Manager
Brand: AC Hotel Jacksonville (Town Center)
Address: 5323 Big Island Drive, Jacksonville, FL 32246
Property: Jacksonville - FL1023D AC Hotel (Property Number: FL1023D)
Managed by: OTO Development