Restaurant Supervisor

AC Hotel Jacksonville (Town Center) is seeking a Restaurant Supervisor to help deliver prompt, friendly restaurant service while keeping daily operations running smoothly. In this onsite Food and Beverage role, you will oversee shift-by-shift team performance, manage front-of-house execution, and support consistent standards across service, cleanliness, and compliance.

You will also play a key part in alcohol service management and guest satisfaction. From checking tickets and payment activity at the end of service to completing end-of-shift reports, this position supports both operational control and a strong restaurant experience for every guest.

Key Responsibilities

• Ensure prompt, friendly service aligned with the restaurant guidelines
• Direct overall activities and manage employee performance on a shift-by-shift basis
• Manage responsible alcohol service by monitoring alcohol awareness and building positive relationships with local authorities
• Support positive guest relations by handling complaints or concerns professionally and in a timely manner
• Maintain and inspect dining room, food receiving, preparation, production, and storage areas to ensure health and safety regulations are followed
• Supervise cleaning and maintenance of equipment and arrange for repairs, contracts, and related services
• Maintain cleanliness and organization for both the interior and exterior of the restaurant
• Oversee FOH staffing to maintain adequate coverage and help minimize overtime
• Ensure sales forecasting and scheduling align with desired productivity and daily labor controls
• Perform checkouts for food servers, Room Service, and bartenders, confirming tickets are accounted for, comps are signed, and cash and credit card vouchers are secured
• Prepare reports at end of shift

Requirements

• Prior experience in a quality luxury hotel, restaurant, or bar brand
• Knowledge of basic Food and Beverage operations, along with a track record of strong leadership and strategic planning
• Proven achievements optimizing guest and team member engagement
• Experience leading in a fast-paced environment and prioritizing competing demands
• Strong interpersonal relationships and leadership abilities, with a passionate can-do attitude and natural motivational skills
• Working knowledge of financials and budgeting systems, including cost controls and driving topline revenue
• Excellent oral, written, and interpersonal communication skills
• Passion for people and a strong network of contacts within the local events and restaurant/bar industry

Benefits

• Medical insurance options
• Dental and vision insurance
• 401k with company match
• Company provided life insurance
• Tuition assistance
• Paid time off
• Paid holiday time
• Travel discounts
• Competitive pay and benefit programs

Physical Requirements

This can be a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This may require around 10% of travel time.

Position: Restaurant Supervisor
Department: Food and Beverage
Reports to: Restaurant General Manager
Brand: AC Hotel Jacksonville (Town Center)
Address: 5323 Big Island Drive, Jacksonville, FL 32246
Property: Jacksonville - FL1023D AC Hotel (Property Number: FL1023D)
Managed by: OTO Development