Hotel Housekeeping Supervisor

The Housekeeping Supervisor coordinates daily housekeeping activities across assigned sections at a Houston, TX property, ensuring guest rooms meet established cleanliness standards and that team members are supported through training and supervision. This role also steps in for the Housekeeping Manager when required.

Key Responsibilities

• Administer and coordinate housekeeping functions in assigned sections.
• Inspect guest rooms to ensure they are cleaned to standard.
• Assist Room Attendants as needed.
• Provide necessary training and oversee constructive training for Room Attendants.
• Assume all Housekeeping Manager functions in his/her absence.
• Approach all guest and associate encounters in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with La Colombe d'Or Restaurant and Hotel LLC standards, following scheduling requirements that vary based on hotel needs.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform while working.
• Comply with La Colombe d'Or restaurant and Hotel, LLC standards and regulations to support safe and efficient hotel operations.
• Inspect staff work performance within the assigned section daily to ensure standards and productivity levels are maintained.
• In the absence of the Housekeeping Manager, inspect all V.I.P. rooms and report availability to the Front Office.
• Oversee organized closing of floors at the end of each day, ensuring Room Attendants’ carts are clean and restocked with linen only.
• Ensure daily assignment records are completed, signed off, and submitted to the Housekeeping Office on time.
• Maintain key control systems.
• Supervise all housekeeping staff, holding team members accountable for work performance.
• Submit proper documentation related to poor work performance, misconduct, excessive absenteeism, lateness, and improper attire.
• Handle Lost and Found items in accordance with established standards.
• Be familiar with all La Colombe d'Or Restaurant and Hotel, LLC policies and rules.
• Ensure associates are attentive, friendly, helpful, and courteous to all guests, managers, and other associates.
• Ensure the overall appearance, cleanliness, and orderliness of staff.
• Oversee the daily assignment of duties so each Room Attendant and House Person has a work assignment.
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
• Report progress on all out-of-order rooms under the Housekeeping Department’s supervision to the Guest Services Manager daily.
• Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, and related items, and follow through until completed.
• Collect all keys and assignment sheets daily at the end of the shift.
• Attend meetings as required by Management.
• Monitor V.I.P. special guests and related requests.
• Perform any other duties as requested by Management.

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• High School diploma or equivalent required.
• College course work in a related field helpful.
• Previous supervisory responsibility preferred.

Role Summary

The Housekeeping Supervisor administers and coordinates housekeeping functions in assigned sections, with responsibility for inspecting guest rooms to ensure they meet established standards. The role supports Room Attendants as needed, provides training, and assumes Housekeeping Manager functions during the manager’s absence.