Lancaster, PA

Hotel Jobs in Lancaster, PA

2 jobs found

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Today

Hotel Front Desk Manager

Hotel Lancaster, PA

Lancaster, PA

Today

$18 - $20/hr Full time Manager Customer Service Front Desk

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Job Description

Lead the day-to-day front desk team and keep guest experience running smoothly from arrival through departure.

Responsibilities

Oversee front desk operations, including guest check-in, check-out, reservations, and billing using hospitality reservation systems and POS (Point of Sale).
Deliver excellent customer service by responding to guest inquiries, resolving conflicts efficiently, and supporting satisfaction throughout each stay.
Manage guest relations, including handling special requests, complaints, and feedback with professionalism and enthusiasm.
Supervise front desk staff and provide training on customer service standards, conflict management, manual handling, and cleaning protocols to maintain service quality.
Process credit card payments securely and accurately while maintaining detailed financial records.
Coordinate with housekeeping and maintenance to help ensure cleanliness and hotel functionality, including heavy lifting and manual handling when needed.
Support safety protocols by administering first aid or CPR when required and ensuring compliance with health and safety regulations.
Maintain accurate records for reservations, guest information, financial transactions, and incident reports to support operational transparency.
Help manage hotel occupancy levels during peak times or resort events to maximize revenue opportunities.

Requirements

Proven experience in hotel front desk management or a similar hospitality role within a resort or hotel environment.
Strong knowledge of hospitality reservation systems, POS (Point of Sale) systems, and Microsoft Office applications for record keeping and reporting.
Exceptional customer service skills, including the ability to handle difficult situations with tact and professionalism.
Multilingual or bilingual abilities are highly desirable to serve diverse guests.
Demonstrated leadership experience supervising teams in fast-paced environments.
Familiarity with conflict management techniques, guest relations strategies, and safety procedures such as CPR and first aid certification.
Food service experience is a plus for understanding broader hospitality operations.
Ability to perform physical tasks including heavy lifting, manual handling, and cleaning duties, and to support guest needs in various settings.

Technologies

hospitality reservation systems
POS (Point of Sale) systems
Microsoft Office applications

Pay

$18.00 - $20.00 per hour

Work Location

Onsite, Lancaster, PA (in person)

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5d ago

Bartender

Heritage Hotel/Loxley' Restaurant Lancaster, PA

Lancaster, PA

5d ago

$5 - $6/hr Full time Alcohol Service Aloha Pos Bartender

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Job Description

Join Heritage Hotel/Loxley' Restaurant in Lancaster, PA (onsite) and bring your beverage skills to a team that values great guest experiences. This paid Bartender role is designed for hospitality-minded professionals who enjoy crafting both alcoholic and non-alcoholic drinks while keeping service smooth and welcoming. You’ll also have access to a supportive benefits package, including health, dental, and vision insurance, an employee discount, a flexible schedule, and a referral program.

What you’ll do

Prepare and serve a range of beverages including cocktails, wine, beer, and spirits, meeting quality and presentation standards.
Provide friendly, professional guest interaction to enhance the overall experience and support repeat visits.
Use POS systems such as Aloha POS and Micros POS to process orders accurately and handle cash transactions.
Keep the bar area clean, organized, and compliant with food safety and sanitation standards.
Contribute to beverage development by developing new drink recipes and suggesting drink pairings that elevate the guest experience.
Monitor inventory levels, restock supplies as needed, and assist with ordering to support efficient operations.
Process payments accurately using POS systems, handling cash with strong attention to detail.

What you bring

Proven bartending experience with knowledge of cocktail mixing, wine service, craft beer, spirits, and beverage recipe development.
Familiarity with Toast POS for order entry and cash handling.
Strong time management to manage multiple orders during busy periods.
Excellent customer service skills with the ability to engage guests warmly and professionally.
Previous food service or restaurant experience, ideally in fine dining or hospitality settings.
Knowledge of food safety standards and proper food handling procedures.
Ability to work flexible hours, including evenings, weekends, and holidays.
Basic math skills for cash handling and retail math understanding for inventory management.
Mixology, beverage presentation, and wine knowledge are highly preferred.
Nice-to-have: banquet or catering experience, brewing or brewing industry knowledge, bar management capabilities, and familiarity with retail math.

Compensation and schedule

Pay: $5.00 - $6.00 per hour. Schedule flexibility is available, including evenings, weekends, and holidays. This role is in person onsite at the property.

Tools you’ll use

POS systems include Aloha POS, Micros POS, and Toast POS.

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Hotel Jobs in Lancaster, PA

Hotel Front Desk Manager

Bartender

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