Assistant Housekeeping Manager

The Assistant Housekeeping Manager role at Lotte Hotel Seattle, part of Lotte Hotel Americas, supports daily housekeeping operations and helps maintain cleanliness, presentation, efficiency, and strong guest satisfaction. This position provides hands-on leadership for the housekeeping team, including inspections, coordination, scheduling and payroll support, inventory management, and adherence to hotel standards.

Key Responsibilities

• Supervise and coordinate daily housekeeping operations, including room assignments, staffing coverage, breaks, and task distribution based on occupancy and business needs.
• Conduct inspections of guest rooms, suites, public spaces, and back-of-house areas to ensure standards are consistently met.
• Lead daily team briefings and communicate priorities, VIP information, special requests, and operational updates.
• Support onboarding and training efforts, assist with scheduling and attendance, and help manage payroll, timekeeping, and productivity monitoring.
• Manage housekeeping inventory for linens, guest amenities, cleaning supplies, chemicals, and equipment, including counts, ordering, receiving, and waste minimization.
• Ensure VIP room completion, guest requests, amenities, and preferences are delivered accurately and on time.
• Address guest requests and housekeeping concerns, then follow up to help ensure satisfaction.
• Coordinate with Front Office, Engineering, Laundry, Security, and other departments regarding room readiness, maintenance needs, supplies, and operational requirements.
• Maintain accurate departmental records, schedules, reports, inspection documentation, and required checklists.
• Ensure compliance with hotel standards, safety procedures, health and sanitation requirements, and proper handling of chemicals and equipment.
• Support sustainability initiatives and identify opportunities to improve efficiency, quality, and team performance.
• Maintain a professional, organized, positive working environment.
• Perform other duties as assigned by the Housekeeping Manager or senior leadership.

Schedule and Availability

Ability to work varied shifts, including weekends, overnight, and holidays.

Requirements

• 1–2 years of housekeeping supervisory or leadership experience, preferably in a luxury hotel, upscale resort, or comparable hospitality environment.
• Strong knowledge of housekeeping procedures, room inspections, cleaning standards, and linen management.
• Experience with scheduling, inventory, ordering, payroll/timekeeping, and administrative functions preferred.
• Strong organizational, communication, problem-solving, and time-management skills.
• Excellent attention to detail and commitment to quality.
• Working knowledge of PMS, housekeeping systems, and Microsoft Office.
• Ability to manage multiple priorities in a fast-paced environment.

Technologies

• PMS
• Microsoft Office

Compensation and Location

Location: Seattle, WA (onsite). Hourly Pay: USD 32–36 per hour.

Benefits

• Competitive wages
• Medical, Dental, and Vision plans that become available on Day 1 of employment
• Retirement Savings Plan (401k) with company matching
• Two weeks of Vacation Days
• Nine paid Holidays
• Three Personal Days to use every calendar year
• Public Transportation Discount (ORCA)
• Team Member Recognition culture
• Learning and Development program for top performers