Housekeeping Supervisor

Oversee day-to-day housekeeping operations onsite in Paso Robles, CA, ensuring quality standards, team performance, and smooth guest room readiness.

Responsibilities

• Supervise all laundry and housekeeping team members; hold staff accountable for performance.
• Supervise and inspect daily cleaning for guest rooms, public areas, and back of house.
• Complete daily room inspections to confirm rooms are clean and maintained to hotel brand standards.
• Maintain key control by collecting all keys and assignment sheets at the end of each shift.
• Log Lost and Found items and respond to related guest inquiries to maintain control and support guest satisfaction.
• Handle guest requests, concerns, and problems to ensure guest satisfaction.
• Provide training, coaching, and counseling for housekeeping staff and deliver performance feedback to improve efficiency.
• Ensure health and sanitation standards are followed to achieve a high level of cleanliness and guest satisfaction.
• Partner with Room Attendants to ensure daily calendar tasks are completed.
• Communicate with Room Attendants when rooms do not meet quality standards and ensure corrections are completed promptly.
• Ensure guest requests are completed in a timely manner.
• Inspect Room Attendant carts and closets to verify they are stocked, clean, and organized.
• Ensure VIP rooms and loyalty member rooms are ready and inspected by check-in time.
• Ensure daily show rooms are ready and inspected.
• Work with Housemen and Public Area Attendants to maintain cleanliness of glass doors and windows in assigned buildings.
• Use proper two-way radio and phone etiquette when communicating with coworkers.
• Maintain cleanliness of trash chute rooms by delegating daily tasks to House Attendants.
• Maintain hallway and stairwell cleanliness, including vacuuming/carpet extraction.
• Maintain cleanliness of hallway lamps (sconces and ceiling lamps).
• Maintain cleanliness of elevators and hallway telephones (including supplying as needed).
• Support Room Attendants by cleaning and stripping guest rooms as needed.
• Report maintenance issues and necessary room repairs; ensure unacceptable rooms are not returned to inventory until addressed.
• Ensure work areas are clean when finished.
• Be knowledgeable about hotel groups and events; modify room amenities and supplies as necessary.
• Perform other duties assigned by the manager or supervisor.

Requirements

• Ability to stand and exert well-paced mobility for up to four (4) hours.
• Ability to maneuver between functions occurring simultaneously.
• Ability to work in limited space and reach other departments in a timely basis.
• Lifting up to 45 lbs. as needed.
• Push and pull carts and equipment weighing up to 250 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability; includes visual acuity.
• Hearing, smelling, tasting, and visual abilities to observe and distinguish product quality and detect signs of emergency situations.
• Talking and hearing occur continuously while communicating with staff, guests, and supervisors.
• Vision occurs continuously, including near and color vision and depth perception.
• Occasional ability to bend, stoop, squat, and stretch to fulfill cleaning tasks.
• Finger dexterity to operate office equipment including computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other equipment as needed.
• Ability to speak, read, write, and understand the primary language used in the workplace.
• Good communication skills (verbal, written, and electronic).
• Excellent leadership capability and customer relations skills.
• Detail oriented with outstanding organizational and communication skills.
• Basic computer skills and basic computational ability.
• Ability to effectively deal with internal and external customers, using patience, tact, diplomacy, and accurate information gathering to resolve conflicts.
• Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, key system, and POS.
• Self-driven with the ability to work independently.
• Exceptionally strong issue resolution and proven analytical skills with strong attention to detail.

Technologies

• Windows OS
• MS Office
• PMS
• PBX
• Key system
• POS
• Computers, printers, 10-key adding machine
• Multi-line touch tone phone
• FAX machines, photocopiers

Experience & Education

• High school or equivalent education required.
• Experience in the hospitality industry preferred.
• One to two years of experience in a related position.

Supportive Functions

• Assist with guest inquiries.
• Follow all company safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect supervisors.

Grooming

• Maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards; follow property-specific grooming and uniform standards.

Attendance

• Regular attendance in conformance with Azul Hospitality standards is essential.
• Irregular attendance or tardiness may lead to disciplinary action up to and including termination.
• Full compliance with Azul Hospitality rules and regulations for safe and effective hotel operations is required upon employment.
• Violations of hotel rules and regulations may lead to disciplinary action up to and including termination.
• Schedules may vary due to hospitality business needs.
• Attendance at scheduled training sessions and meetings is required.

Compensation

• USD 22 per hourly

Location

• Paso Robles, CA (onsite)