Housekeeping Inspector

The Housekeeping Inspector oversees, coaches, and checks housekeeping team performance to keep procedures aligned with hotel standards and to support strong guest service.

Responsibilities

• Supervise, train, and inspect assigned Guest Room Attendants and Floor Housepersons to confirm all procedures meet hotel standards.
• Support day-to-day coverage as needed to help deliver optimum guest service.
• Maintain availability for a flexible schedule, including weekends, holidays, and varied shifts.
• Ensure compliance and completion of all daily operational procedures within the Housekeeping Department.
• Follow and reinforce Shaner Hotels, franchise, and hotel/departmental policies and procedures, keeping the housekeeping team informed.
• Handle guest complaints with the goal of ensuring guest satisfaction.
• Train and develop team members, ensuring all required training is completed according to standards.
• Review daily business levels, anticipate critical situations, and plan effective solutions to expedite needs.
• Assist staff with job functions to maintain optimum guest service.
• Monitor and maintain cleanliness, sanitation, and organization in assigned areas.
• Perform housekeeping, laundry, and houseperson tasks when necessary.
• Complete other duties as assigned.

Requirements

• Prior experience as a Guest Room Attendant.
• Ability to compute accurate mathematical calculations.
• Ability to communicate clearly and pleasantly in English with guests/visitors, management, and coworkers, both in person and by telephone.
• Ability to provide legible communication and directions.
• Knowledge of proper chemical handling.