Hotel General Manager

Century Hotel Group is seeking a Hotel General Manager to lead day-to-day operations at a hotel location near the airport in Milwaukee, WI (onsite). This role combines leadership, guest service standards, and financial oversight, with a team-focused culture supported by comprehensive benefits.

What Century Hotel Group offers

• Health, dental, vision, and life insurance
• 401(k)
• Paid time off
• Employee discount
• Referral program

Key responsibilities

• Oversee daily hotel operations including front desk, housekeeping, food and beverage, maintenance, and guest services to maintain smooth service and high standards
• Lead, supervise, and motivate hospitality teams to deliver outstanding guest experiences while maintaining a positive work environment
• Manage departmental budgets, monitor financial performance, and apply strategies to maximize revenue while controlling costs
• Use property management systems (PMS) and hospitality reservation systems to optimize booking processes and guest management
• Ensure compliance with hotel guest service standards, safety regulations, and company policies across all departments
• Develop and implement training programs focused on customer service excellence, phone etiquette (including multi-line phone systems), and operational procedures
• Strengthen guest relations by addressing concerns promptly and supporting stays that encourage repeat business
• Coordinate with human resources on staffing needs, performance evaluations, and employee development initiatives
• Oversee night audit processes to support accurate end-of-day financial reporting and reconciliation
• Lead revenue management initiatives to optimize occupancy rates and profitability in a competitive market

Required qualifications

• Proven experience in hotel management or hospitality leadership roles with supervisory responsibilities
• Strong background overseeing daily hotel operations with a focus on customer service excellence
• Demonstrated ability managing budgets, financial operations, and revenue strategies in a hospitality environment
• Proficiency with PMS, hospitality reservation systems, and other property management tools
• Excellent managerial communication skills and the ability to lead diverse teams
• Multilingual or bilingual abilities are highly desirable
• Experience handling human resources functions such as staffing, training, and performance management
• Knowledge of hotel guest service standards, front desk operations, and night audit procedures (resort or hotel experience preferred)
• Strong leadership qualities to motivate teams in a fast-paced environment while maintaining high standards of guest relations
• Ability to manage multiple priorities efficiently while fostering a positive work culture

Preferred experience

• Hotel management: 2 years (Preferred)
• General Manager: 2 years (Preferred)

Technologies

• Property management systems (PMS)
• Hospitality reservation systems
• Multi-line phone systems

Work location: In person (onsite)