Hotel Reservations

Hotel Reservations Jobs

10 jobs found

Today

Hotel Concierge

The Hermitage Hotel Nashville, TN

Nashville, TN

Today

$18+/hr Full time Concierge Concierge Service CRM

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Job Description

The Hermitage Hotel in Nashville offers a concierge role built around refined service, local access, and discretion. You will serve as a trusted liaison between guests and the city’s most exclusive experiences, translating preferences into polished, seamless stays. The position is onsite, full time, and supported by benefits that focus on your wellbeing, time off, and long-term stability.

What you’ll do

Welcome guests with polished warmth, providing tailored assistance, recommendations, and itinerary planning based on preferences, occasion, and stay duration.
Anticipate needs and deliver bespoke support for last-minute or high-touch requests, with seamless execution.
Maintain name recognition, honorifics, and contextual awareness for returning, VIP, or long-stay guests.
Guide guests to Nashville’s best culinary, entertainment, shopping, and cultural venues using real-time availability and guest interests.
Secure high-demand reservations, private tours, event access, and exclusive experiences through cultivated local partnerships.
Stay current on city-wide events, exhibitions, and seasonal attractions to proactively enhance guest stays.
Coordinate confidential services for high-profile guests, such as private transportation, security briefings, and in-room experiences, with absolute discretion.
Arrange welcome gifts, room amenities, and special occasion details including anniversaries and proposals.
Partner with security and leadership to support privacy-sensitive guest movement and media blackout protocols.
Work daily with Front Office, Housekeeping, Events, F&B, and Valet teams to ensure requests are handled flawlessly and discreetly.
Facilitate key handoffs for in-room dining setups, spa appointments, late check-outs, and custom service timing.
Keep guest profile data and special notes current in PMS/CRM systems to support future stays.
Help plan and coordinate guest-led events across hotel venues, such as birthday dinners, proposals, and cultural ceremonies.
Design and manage daily itineraries across multiple touchpoints, including dining, spa, chauffeur service, and tours, ensuring synchronicity and smooth service flow.
Offer on-property orientation or welcome tours for new guests or groups.
Represent the concierge function in interdepartmental meetings and service alignment briefings.

What you bring

Minimum 3 years of experience as a Concierge or Guest Relations specialist in a luxury hotel environment (ideally 5-Star or equivalent).
English fluency (spoken and written). Additional languages such as Spanish, French, Arabic, or Mandarin are highly preferred.
Proficiency with PMS, CRM, and digital concierge platforms, including Opera, Alice, SevenRooms, or similar systems.
Deep familiarity with local and regional offerings, including cultural, culinary, entertainment, and bespoke service providers.
Availability for evenings, weekends, holidays, and schedule adjustments for peak occupancy or event-driven demand.
Must be 21 years or older and able to pass background screening.
Ability to read guest mood and tone to tailor service and manage expectations.
Confidence proactively offering solutions, such as early access or alternatives, before needs are fully expressed.
Commitment to confidentiality when handling sensitive guest information and VIP arrangements.
Strong follow-through with triple-confirmation of timing, transport, amenities to ensure flawless delivery.
Ability to coordinate across departments to maintain timeliness, consistency, and brand standards.

Schedule and compensation

Location: In person (onsite), Nashville, TN
Shifts: Morning/Day/Night shifts; shift length 8 or more hours
Availability: Weekends and holidays required
Full time: Up to 40 or more hours per week
Pay: Starting at $18.00 per hour
Pay frequency: Paid biweekly

Benefits

Affordable health, dental, and vision insurance, with options to extend coverage to spouses, children, or domestic partners.
Company-provided life insurance.
401(k) plan with a 3% annual match.
Paid time off starting at 15 days per year after initial 90 day probationary period, increasing with tenure up to 30 days per year.
Access to mental and behavioral health services, telehealth consultations, and an employee assistance program.
Complimentary meals in the employee cafeteria.
Subsidized on-site parking and generous discounts at retail and restaurant outlets.
Ongoing education support, including industry training.
Special hotel rates for employees and discounted rates for friends and family.

Helpful extras

Membership in Les Clefs d’Or or participation in professional concierge networks.
Experience with international clientele and high-net-worth individuals.
Background in heritage properties, private member clubs, or properties with high cultural relevance.
Passion for and knowledge of local history, art, architecture, or gastronomy.
Demonstrated success managing complex or multi-day itineraries, especially involving private travel or group logistics.

Notes for applicants

All candidates must pass a pre-employment drug screen and criminal background check before beginning employment.

Application question: How many years of luxury hospitality experience do you have?

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Today

Guest Service Agent

Rain Rock Casino Resort Hotel Yreka, CA

Yreka, CA

Today

$18 - $22/hr Full time Customer Service Front Desk Guest Services

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Job Description

Serve as the first point of contact for hotel guests, managing front desk check-ins/check-outs and guest requests at Rain Rock Casino Resort Hotel in Yreka, CA.

Responsibilities

Welcome guests and deliver exceptional interpersonal and customer service during their stay.
Greet, register, and assign rooms while providing an overview of available services.
Issue room keys and ensure accurate guest information is entered into the system to support all requests.
Handle check-ins and check-outs efficiently using the reservation system, including room assignments and guest data entry.
Answer incoming calls, respond to inquiries, and process guest requests with a high service standard.
Resolve guest complaints promptly and empathetically to maintain a positive experience.
Maintain and monitor guest accounts, post charges (food or gift shop purchases), and manage invoicing and payments for accurate daily cash flow reconciliation.
Process reservations in a timely manner and record special requests to support guest satisfaction.
Provide information on Rain Rock Casino amenities, promotions, dining, and entertainment options.
Support guests with understanding room types and available accommodations.
Keep the front desk and surrounding areas clean, organized, and ready for guest traffic.
Apply knowledge of safety and emergency procedures and follow accident prevention policies.
Coordinate with other departments to support smooth operations and clear communication.
Transfer calls to the appropriate departments and provide assistance as needed.
Complete clerical duties and support assigned projects as required.
Occasionally assist the housekeeping department with tasks as needed.
When necessary, provide guests with rides to and from the casino using the electric cart.
Be available for all shifts, including overtime, based on business demands.
Maintain a polite and professional demeanor while following a priority system for other duties as assigned.

Requirements

Non-supervisory role.
Must be at least 21 years of age.
High School diploma or GED (required).
Ability to apply common sense to carry out simple one- or two-step instructions.
Reasonable ability to communicate in English.
Ability to solve mathematical problems of at least 5 digits with 2 decimals.
Highly self-motivated and directed.
Strong verbal and written communication skills.
Attention to detail.
Pleasant telephone voice and manner required.
Proven analytical, evaluative, and problem-solving abilities.
Ability to prioritize and complete tasks effectively in a high-pressure environment.
Extensive experience working in a team-oriented, collaborative environment.
Must be found suitable to have a Tribal Gaming License (or have the ability to obtain and maintain a license) for this position.
Must have employment eligibility in the U.S.
Must adhere to confidentiality policy.
Must successfully pass a drug screening test and a criminal background check.

Technologies

Reservation system

Working Conditions & Environment

Noise level in the work environment is usually loud.
Must be available to work in a smoke-filled environment.
Must be able to work all shifts, weekends, and holidays.
Must be able to lift and/or move up to 60 pounds.

Pay

USD 18 - 22 per hour

Education

High School diploma or GED

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2d ago

Front Desk Agent

East Austin Hotel Austin, TX

Austin, TX

2d ago

$17 - $17/hr Full time Administrative Support Customer Service Front Desk

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Job Description

East Austin Hotel is looking for a Front Desk Agent who helps create a smooth, welcoming arrival and a seamless departure for every guest. You will be the first and last point of contact onsite, supported by structured procedures and access to the technology used to run day-to-day operations. Enjoy a role with flexible schedules across full-time or part-time options, competitive pay, and a benefits package that supports your health and wellbeing.

Responsibilities

Answer phones promptly and in a courteous manner.
Create, confirm, and manage guest reservations in the property management system.
Check in and check out guests efficiently.
Assign rooms in the system prior to guest arrival, helping keep room availability balanced.
Prepare arrival paperwork, including key packets.
Communicate pertinent guest information to designated departments, including special requests related to Housekeeping and potential delivery of an amenity.
Up-sell rooms when possible to maximize revenue.
Anticipate guest needs using knowledge of guests staying.
Process cash and credit card transactions using established procedures.
Resolve guest problems or complaints by following service recovery guidelines, coordinating with the right team members, and following up to ensure completion and guest satisfaction.
Maintain confidentiality of all guests and hotel information at all times.
Ensure security for guest room access, including careful attention to key control.
Program key cards for the length of stay only and distribute additional keys only to guests listed on the reservation with proper ID.
Maintain guest history files in the property management system.
Stay highly aware of the surrounding area and events to provide recommendations.
Generate, print, and distribute daily and weekly reports.
Complete shift checklists each shift, sign, and include in the daily drop.
Resolve discrepancies on the room status report with Housekeeping.
Manage responsibility for the issued bank: count at the beginning and end of shift, open and close the shift correctly, and make cash drops in line with proper cash handling procedures.
Maintain complete knowledge of hotel features and services, including hours of operation, room types and numbers, layout, amenities, locations, room rates, and special packages and promotions.
Refer guests to hotel outlets and connect them to local attractions and services.
Follow established hotel standards of procedures.

Requirements

Clear, pleasant communication in English, both verbally and in writing, with guests, management, and team members.
Ability to accurately and efficiently input information into computer systems.
Ability to work cohesively with team members within and outside your department.
Ability to think clearly and quickly, making concise decisions.
Strong ability to prioritize, organize, and follow up.
Ability to work well under pressure, handling many arrivals and departures within a short period of time.
Previous customer service experience.
Previous hotel front desk experience is strongly preferred.
High school diploma or equivalent.
Open availability to work weekends and holidays based on hotel needs.
Basic computer skills to operate property management systems.
Reliable transportation.

Benefits

Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Details

Location: Austin, TX 78702 (onsite)
Work location: In person
Job types: Full-time, Part-time
Pay: $17.00 per hour (USD 17 - 17 per hourly)
Experience: 1 year (Front desk, Hospitality preferred)
Technologies: property management system, computer systems

Physical Requirements

Working extended hours may be required as needed.
Regularly required to stand, walk, sit, use repetitive wrist and finger movement, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl.
Work on a computer for extended periods of time, approximately 8+ hours per day.
Lifting (rarely) 20–25 lbs.

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3d ago

CALL CENTER REPRESENTATIVE

Resorts Casino Hotel Atlantic City, NJ

Atlantic City, NJ

3d ago

Full time Contact Center Customer Service Guest Relations

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Job Description

Resorts Casino Hotel is seeking a Call Center Representative to support both casino and hotel guests through inbound and outbound phone communication. In this onsite role in Atlantic City, you will handle reservations, questions, and guest-related coordination while entering and maintaining accurate information to meet department performance goals.

You will serve callers with a consistent greeting and closing script, fielding requests across hotel rooms, dining, amenities, transportation, theater, and special events. The role also includes sales-focused assistance, including cross-selling opportunities and managing complimentary transactions according to established comp philosophy and management procedures.

Key Responsibilities

Answer and assist incoming calls from casino, direct mail, restaurants, other departments, and transient and hotel sales guests with a positive attitude and proper call flow.
Handle requests and inquiries related to hotel rooms, restaurant information, amenities, transportation, theater, and special events.
Use cross-selling techniques, including promotions, unavailable date guidance, and up-selling accommodations when appropriate.
Interact with casino customers using AS400 to distribute complimentaries based on play level, with supervisor approval aligned to the company’s comp philosophy.
Enter and manage hotel transient and package guests using detailed knowledge of the hotel and available amenities to support sales conversations.
Complete data entry for paperwork supporting Host/Player Development staff, Tour & Travel, Conventions, and Junket and Splinter Representatives.
Enter complimentaries for room service, restaurants, limos, and direct mail accurately, and notify management when complimentary guidelines are not followed.
Coordinate with Restaurant Management to confirm reservations were entered correctly, adjust blocks as needed, and maximize occupancy opportunities.
Maintain working knowledge of hotel status, current entertainment and availability, comp philosophy, and special events to identify cross-selling opportunities and reduce talk time.
Use knowledge of the hotel cashiering system to comp off charges for patrons according to established complimentary guidelines.
Follow professional and consistent verbiage standards set by management.
Strive to meet and exceed job performance goals and standards defined by management.
Assist co-workers and supervisors with assigned job tasks.
Conduct outbound telemarketing, including surveying, based on call volume and targeting new, active, and inactive customers.
Support call monitoring and recording as required.
Perform other duties as assigned and promote positive public relations.

Requirements

High school diploma or equivalent required.
Prior experience in customer service preferred.
Excellent customer service, communication, and telephone skills.
Strong decision making, planning, and organizational abilities with a sense of urgency and the ability to multi-task.
Inbound and outbound telemarketing experience, including conversion rate goals for calls versus bookings.
Effective typing and computer keyboard skills.
Dependable and flexible with the work schedule.

Technology

AS400

Essential Physical Functions

(O) Standing, (O) Walking, (C) Sitting
(N) Kneeling, (N) Running
(N) Lifting, pushing, pulling, carrying, climbing stairs, bending, stooping, climbing ladders, and working at height (max heights listed as n/a)
(C) Finger dexterity and full use of both hands
(C) Working at rapid work speed, working around people, hearing conversation, hearing high acuity, speaking clearly
(C) Seeing near and depth perception; (O) seeing far; (C) color vision

Essential Mental Functions

(C) Writing, reading, and speaking English
(C) Working under pressure/stress
(O) Basic math skills
(C) Making decisions based on facts and data
(O) Making decisions based on personal judgment
(C) Making accurate measurements according to set standards
(O) Planning and/or supervising the activities of others

Essential Interactive Functions

Essential Environment Functions

(C) Working inside, (C) working in a fast-paced environment
(N) Working outside and exposed to smoke
(C) Exposed to excessive noise
(N) Working in dimly lit areas
(O) Exposure to dust, fumes, gases (details not provided) and sudden marked changes of temperature and humidity

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4d ago

Hotel General Manager

Century Hotel Group Milwaukee, WI

Milwaukee, WI

4d ago

Full time Manager Administrative Support Facilities Management

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Job Description

Century Hotel Group is seeking a Hotel General Manager to lead day-to-day operations at a hotel location near the airport in Milwaukee, WI (onsite). This role combines leadership, guest service standards, and financial oversight, with a team-focused culture supported by comprehensive benefits.

What Century Hotel Group offers

Health, dental, vision, and life insurance
401(k)
Paid time off
Employee discount
Referral program

Key responsibilities

Oversee daily hotel operations including front desk, housekeeping, food and beverage, maintenance, and guest services to maintain smooth service and high standards
Lead, supervise, and motivate hospitality teams to deliver outstanding guest experiences while maintaining a positive work environment
Manage departmental budgets, monitor financial performance, and apply strategies to maximize revenue while controlling costs
Use property management systems (PMS) and hospitality reservation systems to optimize booking processes and guest management
Ensure compliance with hotel guest service standards, safety regulations, and company policies across all departments
Develop and implement training programs focused on customer service excellence, phone etiquette (including multi-line phone systems), and operational procedures
Strengthen guest relations by addressing concerns promptly and supporting stays that encourage repeat business
Coordinate with human resources on staffing needs, performance evaluations, and employee development initiatives
Oversee night audit processes to support accurate end-of-day financial reporting and reconciliation
Lead revenue management initiatives to optimize occupancy rates and profitability in a competitive market

Required qualifications

Proven experience in hotel management or hospitality leadership roles with supervisory responsibilities
Strong background overseeing daily hotel operations with a focus on customer service excellence
Demonstrated ability managing budgets, financial operations, and revenue strategies in a hospitality environment
Proficiency with PMS, hospitality reservation systems, and other property management tools
Excellent managerial communication skills and the ability to lead diverse teams
Multilingual or bilingual abilities are highly desirable
Experience handling human resources functions such as staffing, training, and performance management
Knowledge of hotel guest service standards, front desk operations, and night audit procedures (resort or hotel experience preferred)
Strong leadership qualities to motivate teams in a fast-paced environment while maintaining high standards of guest relations
Ability to manage multiple priorities efficiently while fostering a positive work culture

Preferred experience

Hotel management: 2 years (Preferred)
General Manager: 2 years (Preferred)

Technologies

Property management systems (PMS)
Hospitality reservation systems
Multi-line phone systems

Work location: In person (onsite)

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8d ago

Coordinator Group Reservations

Hotel Indigo San Diego, CA

San Diego, CA

8d ago

$25 - $27/hr Full time Accounting Administrative Support Conference Management

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Job Description

Support group bookings end-to-end at Hotel Indigo in San Diego, CA (onsite). As a Coordinator Group Reservations, you will help keep reservations accurate and communication clear across teams, while staying on top of rates, promotions, inventory, and VIP details. The role also includes administrative coordination such as deposits, billing information, documentation, and pre-arrival planning for group arrivals and upgrades.

What you’ll do

Stay current on rates, rate changes, promotions, and property information including facilities, services, and hours of operation.
Prepare for each group’s arrival by compiling group history, billing information, deposits, filing, VIP details, and correspondence as needed, while communicating with booking contacts.
Record group rooms and group revenue accurately in the property management system and double check routing for group reservations.
Send no-show, pickup, and requested reports for citywide groups, including post-event audit reports.
Promote teamwork and service quality through daily communication and coordination with other departments.
Assign rooms each day, balance inventory, and manage upgrades tied to IHG Rewards elite status.
Send pre-arrival upgrade notifications and coordinate distribution of welcome letters, bags, room drops, and other client-requested items.
Process group reservation requests, changes, and cancellations received by phone, fax, email, mail, and through travel planners/corporations.
Enter or modify group blocks in the system to ensure stay dates, cancellation policy, deposit requirements, and booking procedures are reflected correctly.
Maintain an accurate filing system for groups and ensure each group block is traceable, including creating subblocks for citywide events with multiple visiting groups.
Create and update group block notes with relevant contract and reservation data, coordinating with departments to meet group needs.
Maintain reports and records for groups during stay and after departure, and follow up on group inquiries.
Make reservations for preplanning visits, site tours, influencers, and VIPs; coordinate site rooms with housekeeping, front office, and the broader team.
Assist during peak arrival/departure periods and cover lunch shifts for front desk agents.
Respond to guest concerns or complaints, and communicate outstanding requests or issues to management for additional monitoring or follow-up.
Perform assigned tasks such as running daily reports (cancellations, bookings, arrivals) and managing Passkey functions including rooming list uploading, monitoring room block pickup and inventory, and uploading payment information.

What you bring

High school diploma or equivalent and one year of experience as a reservationist, front desk agent, or in a related field, or an equivalent combination of education and experience.
Fluent English speaking required; other languages preferred.
Ability to read and write for reviewing and processing guest reservations and daily reports.
Basic mathematical skills used some of the time.
Computer skills required; use a keyboard to type reservation information.
May be required to work nights, weekends, and/or holidays.
Frequent communication skills used when interacting with clients, guests, and employees.
Ability to perform key tasks involving speaking and listening usually while sitting.

Tools you’ll use

Passkey
Property management system

Benefits

Paid time off
Medical/dental/vision insurance
401k

Compensation: $25.00 - $27.00 per hour. Pay range applies to work performed in San Diego, CA.

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8d ago

Guest Service Agent

Executive Hotel Le Soleil NYC New York, NY

New York, NY

8d ago

$30 - $35/hr Full time Customer Service Front Desk Guest Relations

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Job Description

Executive Hotel Le Soleil NYC is seeking a Guest Service Agent to support smooth guest experiences from arrival through departure. The role is onsite in New York, NY and focuses on clear communication, careful attention to detail, and effective use of hotel systems to handle guest needs.

Key Responsibilities

Welcome guests with a warm, professional approach and deliver a strong first impression upon arrival.
Process guest check-in and check-out efficiently using property management systems, including OPERA or similar platforms.
Respond to guest inquiries, requests, and complaints with a positive attitude, using proactive problem-solving to support resolution.
Maintain reservation accuracy by updating records, modifying bookings, and supporting hospitality reservation processes that help optimize occupancy.
Share relevant information about hotel amenities, local attractions, and emergency procedures to support guest satisfaction.
Coordinate with housekeeping, maintenance, and security teams to address guest needs promptly while upholding safety standards.
Answer incoming calls using proper phone etiquette, route inquiries appropriately, and provide consistent customer service.

Required Qualifications

Multilingual or bilingual capabilities preferred to serve diverse clientele effectively.
Knowledge of hotel emergency procedures, night audit processes, and hotel management best practices.
Strong customer service skills focused on guest relations and effective problem resolution.
Ability to communicate clearly in person and over the phone while maintaining professionalism at all times.
Proven experience in hospitality management or front desk operations within hotels or resorts.
Familiarity with property management systems (PMS), especially OPERA or comparable platforms.