Sports Reservationist

Pyramid Hotel Group is hiring a Sports Reservationist to manage incoming sports-related reservation calls and support booking operations onsite in Wesley Chapel, FL.

Key Responsibilities

• Take sports reservations and accurately input details into the computer system
• Answer questions on room rates, outlets, and room locations
• Handle reservation actions including reservations and cancellations
• Provide information on adult and junior tennis packages and sports camps
• Respond to inquiries about hotel facilities, services, and special promotions
• Coordinate bookings by interacting with the Group Rooms Coordinator
• Activate the “manual system” in the event of system downtime
• Maintain up-to-date knowledge of the phone system
• Oversee and manage guest special requests in a professional manner
• Post advance deposits and keep accurate deposit records
• Complete assigned projects by required times, including documents completed as directed and to specifications
• Participate in cross-training and assist as needed in PBX and Front Desk
• Assist with mailings as needed

Requirements

• High school graduate or equivalent
• Pleasant speaking voice
• Bilingual preferred
• Previous experience in reservations and PBX
• Excellent written and verbal skills
• Ability to type accurately at 30 words per minute

Technologies

• Computer system
• PBX

Job Details

• Job Type: Full time
• Category: Commercial
• Location: Wesley Chapel, Florida, United States of America (onsite)
• Job ID: R0065379
• Widget: Regular