Hotel Jobs in Santa Monica, CA

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Hotel Casa Del Mar Santa Monica, CA

Santa Monica, CA

Today

$32 - $35/hr Full time Customer Service Front Desk Front Desk Reservations

Provide arrival-to-departure support at a Santa Monica property by handling check-in, guest requests, and front desk payments.

Check guests in and out accurately and efficiently.
Respond promptly with clear, accurate information on availability, accommodation types, transportation to and from the hotel, rates, and related details.
Manage and execute guest requests during arrival and throughout their stay.
Promote Hotel marketing programs.
Assign reservations based on guest preferences and current availability.
Answer questions about hotel facilities and services, plus local attractions and directions.
Handle guest complaints tactfully and negotiate appropriate resolutions.
Develop, maintain, and support a financially responsible return guest program unique to ETC Hotels.
Process payments, including cash and credit cards, as part of guest service at the front desk.

Minimum ONE Year of working in luxury hospitality.
Front desk experience: 2 years (Required).
Open availability with coverage for weekends and holidays (Required).
Ability to multi-task while maintaining poise and a sense of humor in a fast-paced, demanding environment.
Ability to read, speak, and understand English.
Ability to stand and walk during eight-hour shifts.
Professional, well-groomed, courteous representation of the company.

New Hotel Jobs in Santa Monica, CA, daily.