Front Desk Agent

Provide arrival-to-departure support at a Santa Monica property by handling check-in, guest requests, and front desk payments.

Responsibilities

• Check guests in and out accurately and efficiently.
• Respond promptly with clear, accurate information on availability, accommodation types, transportation to and from the hotel, rates, and related details.
• Manage and execute guest requests during arrival and throughout their stay.
• Promote Hotel marketing programs.
• Assign reservations based on guest preferences and current availability.
• Answer questions about hotel facilities and services, plus local attractions and directions.
• Handle guest complaints tactfully and negotiate appropriate resolutions.
• Develop, maintain, and support a financially responsible return guest program unique to ETC Hotels.
• Process payments, including cash and credit cards, as part of guest service at the front desk.

Requirements

• Minimum ONE Year of working in luxury hospitality.
• Front desk experience: 2 years (Required).
• Open availability with coverage for weekends and holidays (Required).
• Ability to multi-task while maintaining poise and a sense of humor in a fast-paced, demanding environment.
• Ability to read, speak, and understand English.
• Ability to stand and walk during eight-hour shifts.
• Professional, well-groomed, courteous representation of the company.

Benefits

• Competitive wage: USD 32 - 35 per hour.
• Medical, Dental, Vision, and Life Insurance.
• Vacation/Holiday and Sick Pay.
• 401(k) with company match.
• Uniform provided and dry cleaned.
• Free parking and a commuter incentive program.
• 401(k) and 401(k) matching.
• Employee discount.
• Referral program.

Job Details

• Job type: Full-time
• Work location: In person
• Location: Santa Monica, CA (onsite)
• Ability to commute: Santa Monica, CA 90405 (Required)
• Pay: $32.00 - $35.00 per hour