Surfside, FL

Hotel Jobs in Surfside, FL

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PBX Operator

Grand Beach Hotel Surfside, FL

Surfside, FL

Today

$17+/hr Full time Customer Service Front Desk Guest Services

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Job Description

Grand Beach Hotel in Surfside, FL is seeking a PBX Operator to manage both incoming calls and internal communications onsite. In this role, you will support smooth guest service by operating the PBX system, coordinating messages, and keeping call-related information accurate and secure.

As part of the hotel’s guest communication team, you will handle call screening and routing, take clear messages, and direct requests to the right destinations across departments. You will also help maintain the PBX area, assist with clerical support when needed, and follow emergency and safety procedures in line with hotel standards.

Key Responsibilities

Handle incoming calls promptly by screening, transferring, and answering efficiently.
Answer calls within three rings and take accurate, appropriate messages.
Direct callers to the correct destinations with clear, professional communication.
Provide information about Hotel services and amenities as appropriate.
Use PBX systems to coordinate and monitor requests with other departments using Hotel Expert.
Record and follow up with makeup calls.
Correct and update posted information in the system as needed.
Assist with maintaining directory and on-call lists, including dispatching maintenance and housekeeping staff to guest rooms when required.
Take guest requests, pass them to the appropriate party, and follow up to support resolution.
Collaborate with Food & Beverage to support guest room service orders.
Stay informed of current in-house groups and property events.
Maintain cleanliness, safety, and security of the PBX area, including keeping equipment and the work area in excellent condition.
Maintain confidentiality and security of guest information and organizational data, consistent with privacy policies.
Notify the appropriate individual promptly and fully of problems or unusual matters of significance.
Assist with various clerical duties as needed, including orienting and mentoring new staff members.
Use required emergency procedures, responding quickly and accurately to disaster and emergency situations while remaining calm.
Comply with hotel standards, policies, and rules, including safety regulations and uniform and grooming standards.
Recycle whenever possible and remain current with hotel information and changes.
Promote teamwork skills at all times and attend appropriate hotel meetings and training sessions.

Requirements

High School or GED Diploma completed.
At least 1 year switchboard/PBX experience.
Experience in hospitality.
Minimum of one year experience at Front Desk/guest services, with general knowledge of front desk and reservations system procedures.
Ability to sit for long periods and to stand, walk, and use hands with full dexterity for tasks such as touching, handling, or feeling; ability to reach with hands and arms and to talk or hear as required.
Occasional lifting and/or moving of up to 50 pounds.

Tools and Technologies

PBX consoles
Hotel Expert

Compensation and Location

Pay: $17.00 per hour
Work location: In person
Location: Surfside, FL (onsite)

Note: During the conversation, refer to the guest by name three times, display excellent telephone etiquette, and orient guests and inquiries to the appropriate extensions based on the necessary information.

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2mo ago

GUEST SERVICE AGENT

Grand Beach Suites Hotel Surfside, FL

Surfside, FL

2mo ago Closed

$16+/hr Full time Customer Service Front Desk Guest Services

This position is no longer accepting applications (closed Sep 12, 2026).

Job Description

Grand Beach Suites Hotel is seeking a Guest Service Agent to support front desk and guest service operations onsite in Surfside, FL. This role focuses on delivering friendly, professional, and efficient service while coordinating with hotel departments to meet guest needs.

Key Responsibilities

Welcome guests and complete registration in an outstandingly friendly, professional, and efficient manner
Assign rooms whenever possible in a way that satisfies special requests
Collect necessary credit and payment information from guests
Provide traveler check cashing and foreign currency conversion for hotel guests
Coordinate with other hotel departments to fulfill guest requests
Share detailed information about hotel facilities and operating hours
Notify Housekeeping of special requests, late checkouts, room changes, and day use rooms
Post charges received by the Front Desk from hotel outlets
Sell rooms in line with Front Desk sales strategies
Receive and transmit guest messages
Complete check-out and cash handling tasks in accordance with hotel cashiering and credit policies
Distribute and coordinate completion of survey cards during guest check-out
Assist guests with kiosk and computer support for guest check-in and check-out
Coordinate room changes for guests
Issue safe deposit box access and complete safe deposit box close-out procedures
Answer telephone calls and guest inquiries in a friendly, professional manner
Read and initial all entries in the Front Desk Logbook and review information on the Front Desk Bulletin Board
Review Group Profiles and Banquet Event information daily
Maintain cleanliness and ensure equipment and the work area remain in excellent condition
Perform other duties as assigned

Standards, Safety, and Team Collaboration

Adhere completely to Grand Service standards and comply with hotel standards, policies, and rules
Promote and apply teamwork skills at all times
Notify appropriate individuals promptly and fully of problems and/or unusual matters of significance
Provide polite, friendly, and helpful service to guests, management, and fellow employees
Execute emergency procedures in accordance with hotel standards
Comply with required safety regulations and procedures
Attend appropriate hotel meetings and training sessions
Recycle whenever possible and remain current with hotel information and changes
Comply with hotel uniform and grooming standards

Required Qualifications

Minimum one year of Front Desk experience at a comparable quality property (preferred)
General knowledge of hotel departments (preferred)
Excellent communication skills (oral and written)
Excellent guest service skills
Ability to stand for an eight hour shift
Ability to work a flexible schedule, including weekends and holidays

Role Details

Location: Surfside, FL (onsite)
Pay: USD 16 per hour
Experience: Minimum 1 year
Technologies: Kiosks, computers

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Hotel Jobs in Surfside, FL

PBX Operator

GUEST SERVICE AGENT

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