HOUSEKEEPING COORDINATOR

As a Housekeeping Coordinator at Grand Beach Suites Hotel, you help keep the housekeeping department operating smoothly while supporting a clean, welcoming guest experience at all times. You will assist the Executive Housekeeper with day-to-day leadership, room turn efficiency, staff coordination, inspections, and problem resolution across the property. The role is onsite in Surfside, FL and focuses on cleanliness standards, team communication, and cost-effective operations.

In this position, you will guide team members through performance expectations, support training and safety practices, and step in as needed when the Executive Housekeeper is unavailable. This is a strong fit for someone who can manage priorities during busy occupancy periods and maintain high standards through careful follow-through.

Key Responsibilities

• Assist the Executive Housekeeper with management of the housekeeping department.
• Lead staff guidance to maintain top cleanliness and quality service while exceeding guest expectations and hotel standards in a friendly, professional manner.
• Support staffing, training, scheduling for Team Members, and inventory control.
• Maintain a smooth, efficient, and cost-effective Housekeeping Department operation, including labor management and maintaining a positive, supportive work environment.
• Prepare daily work schedules to meet occupancy demands and support room turn timing.
• Analyze daily room turn results and make staff or procedural adjustments as needed.
• Manage Housekeeping Rooms personnel and oversee the activities of Housekeeping Supervisors and Room Attendants.
• Ensure aggressive cleaning of vacant dirty rooms during tight turns; punch vacant ready rooms and provide additional assistance on guest floors as needed.
• Assume Executive Housekeeper duties in their absence.
• Inspect and evaluate the physical condition of the hotel daily for cleanliness and necessary repairs.
• Ensure Room Service trays are removed from hallways and placed in appropriate service landings.
• Coordinate out-of-order rooms and room maintenance with Guest Services and Engineering.
• Work closely with the Guest Services Manager to resolve room discrepancies before the end of each day.
• Provide responsive repair support to satisfy guest requests and investigate guest complaints with corrective action.
• Encourage a positive attitude among Team Members and treat guests and fellow Team Members with courtesy and respect.
• Maintain communication with Team Members and ensure responsive updates on problems or unusual matters of significance.
• Execute emergency procedures according to hotel standards, comply with required safety regulations, and attend appropriate hotel meetings and training sessions.
• Promote teamwork, ensure good communication, and recycle whenever possible.
• Comply with hotel standards, policies and rules, and maintain cleanliness and excellent condition of equipment and the work area.
• Coordinate Housekeeping equipment repair needs (such as vacuums, buffers, carts, and furniture).
• Plan special lobby cleaning projects and ensure completion, including planning lobby maintenance projects and maintenance of lobby floors.
• Support guest awareness training through agenda setting and provide coaching, counseling, and retraining as needed to ensure acceptable performance.
• Responsible for projects assigned to second and third shift Team Members.
• Make special work assignments in advance for events such as meetings, dinners, and dances that may affect lobby staff.
• Coordinate departmental activities with other hotel department requirements to maintain cleanliness across guestrooms, public areas, and other assigned spaces.
• Maintain full knowledge of the proper administration of the Housekeeping department and the specific duties, responsibilities, and skills of each department member to perform in any capacity as needed.
• Other duties as assigned.

Training, Staffing, and Safety

• Interview and recommend hiring of personnel.
• Interview and select Housekeeping supervisory and line level personnel.
• Provide Team Member training on OSHA regulations, department policies and procedures, operation of equipment, and daily tasks.
• Provide Team Member safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety.

Requirements

• Thorough knowledge of proper administration and operation of hospitality housekeeping operations.
• Experience: 1+ year (minimum) with one to three years of management experience in a large, fast-paced hotel housekeeping environment.
• Ability to issue all Room Attendant and House Person keys.
• Effective management, leadership, organizational, and communication skills.
• Ability to maintain effective operating and control processes to achieve maximum operating efficiency while meeting established guest satisfaction criteria.
• Ability to read and interpret documents.
• Ability to work with and apply mathematical concepts.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form.
• Ability to speak effectively before groups of guests and hotel Team Members.
• Physical ability to push, stand, stoop, bend, and lift items up to 50 pounds repetitively during the entire shift.
• Ability to work a flexible schedule including weekends and holidays.
• Within the first 30 days, ability to perform to standard all activities on the New Hire Training Checklist.

Job Details

• Location: Surfside, FL (onsite)
• Pay: USD 17 per hour
• Experience: 1+ years