GUEST SERVICE AGENT

Grand Beach Suites Hotel is seeking a Guest Service Agent to support front desk and guest service operations onsite in Surfside, FL. This role focuses on delivering friendly, professional, and efficient service while coordinating with hotel departments to meet guest needs.

Key Responsibilities

• Welcome guests and complete registration in an outstandingly friendly, professional, and efficient manner
• Assign rooms whenever possible in a way that satisfies special requests
• Collect necessary credit and payment information from guests
• Provide traveler check cashing and foreign currency conversion for hotel guests
• Coordinate with other hotel departments to fulfill guest requests
• Share detailed information about hotel facilities and operating hours
• Notify Housekeeping of special requests, late checkouts, room changes, and day use rooms
• Post charges received by the Front Desk from hotel outlets
• Sell rooms in line with Front Desk sales strategies
• Receive and transmit guest messages
• Complete check-out and cash handling tasks in accordance with hotel cashiering and credit policies
• Distribute and coordinate completion of survey cards during guest check-out
• Assist guests with kiosk and computer support for guest check-in and check-out
• Coordinate room changes for guests
• Issue safe deposit box access and complete safe deposit box close-out procedures
• Answer telephone calls and guest inquiries in a friendly, professional manner
• Read and initial all entries in the Front Desk Logbook and review information on the Front Desk Bulletin Board
• Review Group Profiles and Banquet Event information daily
• Maintain cleanliness and ensure equipment and the work area remain in excellent condition
• Perform other duties as assigned

Standards, Safety, and Team Collaboration

• Adhere completely to Grand Service standards and comply with hotel standards, policies, and rules
• Promote and apply teamwork skills at all times
• Notify appropriate individuals promptly and fully of problems and/or unusual matters of significance
• Provide polite, friendly, and helpful service to guests, management, and fellow employees
• Execute emergency procedures in accordance with hotel standards
• Comply with required safety regulations and procedures
• Attend appropriate hotel meetings and training sessions
• Recycle whenever possible and remain current with hotel information and changes
• Comply with hotel uniform and grooming standards

Required Qualifications

• Minimum one year of Front Desk experience at a comparable quality property (preferred)
• General knowledge of hotel departments (preferred)
• Excellent communication skills (oral and written)
• Excellent guest service skills
• Ability to stand for an eight hour shift
• Ability to work a flexible schedule, including weekends and holidays

Role Details

• Location: Surfside, FL (onsite)
• Pay: USD 16 per hour
• Experience: Minimum 1 year
• Technologies: Kiosks, computers