SALES RESERVATIONS AGENT

Join the team at Grand Beach Hotel Surfside in Surfside, FL (onsite) as a Reservations Agent.

Responsibilities

• Answer phone calls routed to the reservation department and assist guests using proper phone technique
• Apply selling techniques while maintaining utmost professionalism and personalizing each interaction
• Handle reservation requests, including changes and cancellations, by phone, fax, or other assigned channels
• Identify caller needs using active listening and probing questions to satisfy and sell
• Maintain basic knowledge of revenue management techniques and understand their impact
• Assist with monitoring room inventory when the Revenue Manager is not present
• Run arrival reports from all channels and ensure reservations are entered correctly
• File, organize, and maintain required paperwork
• Work closely with the Front Office and Sales Department
• Support teamwork and promote a cooperative work environment at all times
• Notify appropriate individuals promptly and fully about problems or unusual matters of significance
• Provide a polite, friendly, and helpful experience to guests, management, and Team Members
• Execute emergency procedures in accordance with hotel standards
• Comply with required safety regulations and procedures
• Attend appropriate hotel meetings and training sessions
• Maintain cleanliness and keep equipment and the work area in excellent condition
• Recycle whenever possible
• Stay current with hotel information and changes
• Follow hotel uniform and grooming standards
• Within the first 30 days, complete to standard all activities on the New Hire Training Checklist

Requirements

• Minimum 1 year experience in Reservations, Sales, or Front Office at a comparable quality property (preferred)
• English fluency required
• Bilingual Spanish, Portuguese, and French preferred
• Knowledge of Opera is a plus
• General knowledge of hotel departments preferred
• Excellent communication skills, including the ability to speak, read, and write fluently in English
• Strong guest service skills and customer service background
• Ability to work a flexible schedule, including weekends and holidays

Technologies

• Opera

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid jury duty
• Paid time off
• Referral program
• Vision insurance

Pay: $18.00 per hour

Work location: In person