Group Sales & Reservations Coordinator

The Group Sales & Reservations Coordinator supports the Sales team at Hotel Angeleno by managing the administrative and operational coordination required for group business from signed agreements through arrival and event execution. This onsite role in Los Angeles helps ensure reservations, rooming lists, resumes, BEOs, and key updates are accurate and delivered on time across hotel departments.

Role Overview

Once group agreements are signed and the group is ready for servicing, the coordinator assumes administrative ownership of the account details and acts as the primary administrative contact for group reservation and servicing information. The position coordinates with Sales, Reservations, Operations, and the client to support a smooth handoff from sales to hotel execution.

Key Responsibilities

• Take administrative ownership of group business after agreement signature and readiness for servicing.
• Serve as the primary administrative contact for group reservation and servicing details.
• Coordinate group requirements between the client and internal stakeholders, including Sales Manager, Reservations, Front Office, Revenue Management, Food & Beverage, Banquets, Accounting, and other departments.
• Track group deadlines and milestones such as cut-off dates, rooming list due dates, BEO deadlines, payment requirements, and related timelines.
• Follow up with clients for outstanding group details and documentation.
• Keep the assigned Sales Manager informed of material changes, concerns, opportunities, or items requiring sales involvement.
• Support a seamless transition from the sales process to group servicing and hotel operations.
• Create and manage group room blocks and reservations in hotel systems.
• Enter and maintain rooming lists, including additions, changes, cancellations, and special requests.
• Monitor room block pickup, reservation activity, and cut-off dates.
• Assist group contacts and individual attendees with reservation questions.
• Review group reservations for accuracy, including arrival and departure dates, room types, rates, routing, billing instructions, and special requests.
• Communicate significant pickup changes, block concerns, or reservation issues to the appropriate Sales Manager and Revenue team.
• Assist with reservation links, booking instructions, and other group booking information as needed.
• Prepare and distribute group resumes outlining important group details and operational requirements.
• Prepare, update, and distribute Banquet Event Orders (BEOs) for meetings and events.
• Maintain accurate group files and documentation, including correspondence, contracts, rooming lists, BEOs, resumes, and supporting records.
• Enter and update group information in the hotel’s sales, catering, and reservation systems.
• Assist Sales Managers with proposals, contracts, client correspondence, reports, follow-up items, and other administrative needs.
• Support pre-arrival preparation so all group details are complete and communicated to the hotel.

Requirements

• 2 years of hotel experience (required).
• Based in Los Angeles, CA 90049 (required).

Compensation and Schedule

• Pay: $26.00 per hour
• Expected hours: 37.0 to 40.0 per week
• Job type: Full Time Non-Exempt

Benefits

• Dental insurance
• Employee assistance program
• Employee discount
• Food provided
• Free parking
• Health insurance
• Life insurance
• Paid jury duty
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Work Location

In person at Los Angeles, CA.