Sales Reservations Agent

Work onsite in Miami Beach and help guests plan their stay from the first phone call. As a Reservations Agent at Grand Beach Suites Hotel, you will support the reservation department by handling incoming calls, creating reservations and cancellations, and answering questions about rates, facilities, services, and special promotions. The position emphasizes professionalism, guest service, and smooth coordination with Front Office and Sales.

Responsibilities

• Answer all phone calls routed to the reservations department and assist callers using proper phone technique.
• Apply appropriate selling techniques while maintaining utmost professionalism and personalizing each call.
• Process reservation requests, including changes and cancellations, via phone, fax, or other channels.
• Use active listening and probing questions to identify caller needs and support reservations that match them.
• Maintain basic knowledge of revenue management techniques and understand their impact.
• Assist with monitoring room inventory when the Revenue Manager is not present.
• Run arrival reports from all channels and ensure reservations are entered correctly.
• File and organize all reservation paperwork.
• Work closely with the Front Office and Sales Department.
• Promote teamwork at all times and communicate promptly with the appropriate individuals regarding problems or unusual matters.
• Provide a polite, friendly, and helpful experience to guests, management, and fellow Team Members.
• Execute emergency procedures according to hotel standards and comply with required safety regulations and procedures.
• Attend appropriate hotel meetings and training sessions, and keep the work area and equipment in excellent condition.
• Follow hotel standards, policies, and rules, recycle whenever possible, and remain current with hotel information and changes.
• Comply with hotel uniform and grooming standards.

Requirements

• Minimum 1 year of experience in Reservations, Sales, or Front Office at a comparable quality property (preferred).
• Fluent English required; bilingual Spanish, Portuguese, and French are preferred.
• Knowledge of Opera is a plus.
• General knowledge of hotel departments preferred.
• Excellent communication skills, including the ability to speak, read, and write fluently in English.
• Strong guest service background and excellent communication skills, including written and oral abilities.
• Ability to work a flexible schedule, including weekends and holidays.
• Within the first 30 days, ability to perform to standard all activities on the New Hire Training Checklist.

Compensation & Location

$18 per hour, onsite in Miami Beach, FL.

Technology

Opera