PBX Operator

Grand Beach Hotel in Surfside, FL is seeking a PBX Operator to manage both incoming calls and internal communications onsite. In this role, you will support smooth guest service by operating the PBX system, coordinating messages, and keeping call-related information accurate and secure.

As part of the hotel’s guest communication team, you will handle call screening and routing, take clear messages, and direct requests to the right destinations across departments. You will also help maintain the PBX area, assist with clerical support when needed, and follow emergency and safety procedures in line with hotel standards.

Key Responsibilities

• Handle incoming calls promptly by screening, transferring, and answering efficiently.
• Answer calls within three rings and take accurate, appropriate messages.
• Direct callers to the correct destinations with clear, professional communication.
• Provide information about Hotel services and amenities as appropriate.
• Use PBX systems to coordinate and monitor requests with other departments using Hotel Expert.
• Record and follow up with makeup calls.
• Correct and update posted information in the system as needed.
• Assist with maintaining directory and on-call lists, including dispatching maintenance and housekeeping staff to guest rooms when required.
• Take guest requests, pass them to the appropriate party, and follow up to support resolution.
• Collaborate with Food & Beverage to support guest room service orders.
• Stay informed of current in-house groups and property events.
• Maintain cleanliness, safety, and security of the PBX area, including keeping equipment and the work area in excellent condition.
• Maintain confidentiality and security of guest information and organizational data, consistent with privacy policies.
• Notify the appropriate individual promptly and fully of problems or unusual matters of significance.
• Assist with various clerical duties as needed, including orienting and mentoring new staff members.
• Use required emergency procedures, responding quickly and accurately to disaster and emergency situations while remaining calm.
• Comply with hotel standards, policies, and rules, including safety regulations and uniform and grooming standards.
• Recycle whenever possible and remain current with hotel information and changes.
• Promote teamwork skills at all times and attend appropriate hotel meetings and training sessions.

Requirements

• High School or GED Diploma completed.
• At least 1 year switchboard/PBX experience.
• Experience in hospitality.
• Minimum of one year experience at Front Desk/guest services, with general knowledge of front desk and reservations system procedures.
• Ability to sit for long periods and to stand, walk, and use hands with full dexterity for tasks such as touching, handling, or feeling; ability to reach with hands and arms and to talk or hear as required.
• Occasional lifting and/or moving of up to 50 pounds.

Tools and Technologies

• PBX consoles
• Hotel Expert

Compensation and Location

• Pay: $17.00 per hour
• Work location: In person
• Location: Surfside, FL (onsite)

Note: During the conversation, refer to the guest by name three times, display excellent telephone etiquette, and orient guests and inquiries to the appropriate extensions based on the necessary information.