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Sports Reservationist

Pyramid Hotel Group Wesley Chapel, FL

Wesley Chapel, FL

Today

Full time Administrative Support Customer Service Front Desk

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Job Description

Pyramid Hotel Group is hiring a Sports Reservationist to manage incoming sports-related reservation calls and support booking operations onsite in Wesley Chapel, FL.

Key Responsibilities

Take sports reservations and accurately input details into the computer system
Answer questions on room rates, outlets, and room locations
Handle reservation actions including reservations and cancellations
Provide information on adult and junior tennis packages and sports camps
Respond to inquiries about hotel facilities, services, and special promotions
Coordinate bookings by interacting with the Group Rooms Coordinator
Activate the “manual system” in the event of system downtime
Maintain up-to-date knowledge of the phone system
Oversee and manage guest special requests in a professional manner
Post advance deposits and keep accurate deposit records
Complete assigned projects by required times, including documents completed as directed and to specifications
Participate in cross-training and assist as needed in PBX and Front Desk
Assist with mailings as needed

Requirements

High school graduate or equivalent
Pleasant speaking voice
Bilingual preferred
Previous experience in reservations and PBX
Excellent written and verbal skills
Ability to type accurately at 30 words per minute

Technologies

Computer system
PBX

Job Details

Job Type: Full time
Category: Commercial
Location: Wesley Chapel, Florida, United States of America (onsite)
Job ID: R0065379
Widget: Regular

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