Hotel General Manager

Costa Art Hotel in Laguna Beach, CA is seeking a hands-on Hotel General Manager to lead daily operations of a 28-room boutique property. In this onsite role, you will balance guest experience, team leadership, and day-to-day property oversight to support strong hotel performance.

Key Responsibilities

• Oversee daily hotel operations, ensuring efficient service and a positive guest experience.
• Maintain high standards of cleanliness, property presentation, and guest satisfaction.
• Handle escalated guest concerns, complaints, and special requests.
• Monitor guest feedback and online reviews, addressing concerns as needed.
• Oversee front desk operations, reservations, and room availability.
• Work 2-3 regularly scheduled front desk shifts as part of the weekly schedule, provide additional coverage as needed, and assist with other daily hotel operations.
• Establish and maintain hotel operating procedures.
• Hire, train, schedule, and supervise front desk, housekeeping, and other hotel staff.
• Manage employee performance, attendance, and daily responsibilities.
• Prepare employee schedules based on occupancy and operational needs.
• Monitor staffing levels and labor costs, ensuring adequate coverage for daily operations.
• Address employee concerns and ensure compliance with hotel policies.
• Monitor hotel revenue, occupancy, expenses, and overall financial performance.
• Manage operating budgets, labor costs, and purchasing.
• Review room rates, booking trends, and opportunities to improve revenue.
• Review financial reports and provide regular updates to ownership.
• Conduct regular property inspections to ensure guest rooms, lobby, common areas, and exterior spaces are properly maintained.
• Oversee housekeeping standards, room readiness, and supply inventory.
• Coordinate maintenance requests, repairs, and preventative maintenance.
• Manage relationships with vendors and service providers.
• Identify and address property issues promptly.
• Prepare operational reports and maintain accurate hotel records.
• Oversee employee timekeeping and payroll submissions.
• Manage inventory, ordering, and hotel supplies.
• Ensure compliance with applicable safety regulations and hotel policies.
• Communicate regularly with ownership regarding hotel operations, staffing, and property needs.
• Perform additional duties as assigned by ownership.

Requirements

• Previous hotel management or Front Desk Supervisor experience preferred.
• Strong understanding of front desk operations, housekeeping, and guest services.
• Experience training employees.
• Familiarity with hotel property management and reservation systems.
• Strong communication, leadership, and problem-solving skills.
• Ability to multitask, work independently, and manage daily operational priorities.
• Hands-on approach with a willingness to assist across departments.
• Flexible availability, including weekends and holidays as needed.

Work Location

Onsite, Laguna Beach, CA (in person).