Hotel Assistant General Manager

CopperLeaf Hotel offers a competitive $50,000 - $55,000 salary range for this onsite role in Appleton, WI, along with a strong set of benefits designed to support both your life and your career growth. You will work within a hotel team that values service standards, clear leadership, and opportunities for professional development.

In this role, you serve as the primary strategic partner to the General Manager, helping lead daily hotel operations while also supporting key financial and people functions. The position combines guest-facing leadership with essential back-office administration across Front Office, Housekeeping/Maintenance support, Human Resources, Accounts Payable, and Group Sales support.

Responsibilities

• Direct operations of the reception desk to support seamless arrival and departure, efficient guest registration, and prompt resolution of guest concerns; act as a back-up receptionist when needed.
• Partner with the Assistant Executive Housekeepers to maintain cleanliness standards in guest rooms and public spaces.
• Maintain service standards and serve as acting General Manager in the General Manager’s absence.
• Manage the full recruitment lifecycle for hourly and supervisory staff, including job postings, interviewing, onboarding, and orientation.
• Maintain secure, up-to-date personnel files; track certification renewals; ensure compliance with federal, state, and local labor laws.
• Serve as a primary point of contact for staff questions on policy interpretation, benefits administration, and conflict resolution; lead annual performance review cycles.
• Oversee property-level Accounts Payable processing, ensuring accurate departmental expense coding and timely submission to corporate accounting.
• Assist the General Manager with monthly variance reporting, labor cost analysis, and support the preparation of the annual operating budget.
• Ensure smooth execution of group room blocks and wedding blocks.
• Oversee final invoicing and master account billing for group stays, including accurate processing of deposits and commissions.
• Perform other duties as needed within the hotel to support guests and employees.

Requirements

• 3–5 years of progressive hospitality leadership experience (examples include Front Office Manager, Operations Manager, or current Assistant General Manager).
• Experience handling property-level financials, including invoice coding, vendor management, or general bookkeeping.
• Familiarity with basic HR practices, employment compliance, and structured onboarding protocols.
• Advanced proficiency with Property Management Systems (PMS) and standard office software such as Excel.
• Exceptional written and verbal communication, strong organization for multitasking, and the ability to identify and solve problems; polished, professional demeanor.
• Flexible work schedule for guest and business needs, including rotating Manager on Duty shifts each week.
• Approach focused on service to guests and employees.

Benefits

• Competitive pay
• Health, dental, and vision insurance (shared cost)
• Paid time off (PTO)
• Paid holidays
• Life and disability insurance (additional cost)
• Professional development and training opportunities
• Career advancement opportunities
• Quarterly bonus potential
• Hotel discounts at participating properties
• Complimentary parking
• Dental insurance
• Health insurance
• Paid training
• Vision insurance

Availability: Flexible work schedule with rotating Manager on Duty shifts each week.

Work Location: In person.

Technologies: Property Management Systems (PMS), Excel