Assistant Head Housekeeper

At Hyatt | RC Hotel 1 LLC in Rapid City, SD, this onsite leadership role helps keep the Housekeeping Department running smoothly and aligned with HGI Brand standards. As the Assistant Head Housekeeper, you support daily operations, oversee housekeeping areas, and assist the Executive Housekeeper with team training and coordination while maintaining strong service for guests.

This position is paid USD 17 - 19 per hourly. The role requires a high school diploma or general education degree (GED) and the ability to step in calmly during high-pressure situations.

Key Responsibilities

• Clean guestrooms, bathrooms, corridors, lobbies, and laundry as needed or as assigned.
• Assign work to housekeeping personnel when the Executive Housekeeper is not present.
• Assist with training and developing team members in housekeeping duties, safety, and HGI Brand policies/procedures.
• Maintain regular communication with the Front Desk on room inventory status and update the front desk system as necessary or allowed.
• Support guest satisfaction by addressing questions, concerns, or problems promptly.
• Communicate needs for room supplies, furniture/room renovation or replacements, and room maintenance.
• Inspect carpets, drapes, and furniture for stains, damage, or wear.
• Assist in planning carpet shampooing, turning of mattresses, and quarterly deep cleaning programs.
• Check and count linens and supplies.
• Record inspection results and notify cleaning personnel of any inadequacies.
• Retrain in areas where performance may be deficient.
• Assist with proper storage and security of all housekeeping room keys.
• Assist with guest lost and found items.
• Help communicate and enforce GSS scores to team members, emphasizing the importance of room cleanliness and strong rankings.
• Maintain a positive work environment through open communication with the Executive Housekeeper regarding operations, team members, equipment, and related concerns.
• Perform all other duties as assigned.

Required Qualifications

• Strong leadership and organizational skills to supervise and coordinate housekeeping staff.
• Excellent attention to detail to meet cleaning standards.
• Time management and multitasking abilities to handle multiple responsibilities efficiently.
• Effective communication skills for working with staff, management, and guests.
• Ability to train, mentor, and motivate housekeeping staff.
• Familiarity with housekeeping procedures, cleaning techniques, and equipment.
• Knowledge of health and safety regulations and practices.
• Proficiency in using housekeeping management systems or basic computer skills.
• Ability to handle crises in a calm and effective manner, including upset guests, fire, tornado, armed robbery and assault, bomb threats, and accidents.

Technology

• Housekeeping management systems
• Basic computer skills

Supervisory Responsibilities

• Indirectly supervises 1-30 employees when the Executive Housekeeper is not present.
• Carries out supervisory responsibilities in accordance with organization policies and applicable laws.
• Assists with interviewing, hiring, and training; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; and addressing complaints and resolving problems.

Company Values

• GRATEFUL. For all we have, for all we can do to be of service to others.
• HELPFUL. To our Family and Community, Teammates and Guests.
• KIND. To all, in everything we do.