Osceola, IA

Hotel Jobs in Osceola, IA

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Today

Hotel General Manager

The Jeffreys Hotel Extended Stay Osceola, IA

Osceola, IA

Today

$37k - $67k/yr Full time Manager Food and Beverage Front Desk

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Job Description

The Hotel General Manager role at The Jeffreys Hotel Extended Stay is a hands-on leadership position focused on delivering strong guest experiences and consistent operational performance. The manager will oversee daily hotel operations, coordinate teams and compliance, and drive revenue and marketing initiatives, with housing included.

Key Responsibilities

Direct all daily hotel operations, including front desk management, guest services, housekeeping, maintenance, and food & beverage services.
Supervise hospitality teams across departments to ensure service standards and guest satisfaction remain consistently high.
Manage hospitality operations budgets, supporting revenue management strategies and expense control to protect and maximize profitability.
Use property management systems (PMS) and hospitality reservation systems to improve booking processes and support accurate guest data.
Lead human resources activities, including hiring, training, performance evaluations, and ongoing team management.
Maintain guest service standards by monitoring guest relations, resolving complaints promptly, and supporting memorable guest experiences.
Coordinate with night audit teams to ensure financial accuracy and complete daily financial operations, including billing and reconciliation.
Implement hotel policies based on industry best practices and ensure compliance with safety regulations and property standards.
Support effective managerial communication across departments to improve teamwork and operational efficiency.
Drive revenue management by analyzing market trends, adjusting pricing strategies, and maximizing occupancy rates.
Develop marketing strategies aimed at increasing occupancy while maintaining strong guest relations.

Requirements

Proven supervisory experience in hospitality management or hotel operations, with a demonstrated record leading successful teams.
Strong knowledge of hotel management systems, including PMS, property management software, and hospitality reservation platforms.
Excellent leadership capability, including the ability to motivate staff and manage diverse teams effectively.
Exceptional customer service skills, with a focus on creating welcoming environments for guests from diverse backgrounds; bilingual or multilingual abilities are highly valued.
Experience managing hospitality operations budgets, financial management, and revenue strategies.
Familiarity with night audit procedures, front desk operations, multi-line phone systems, phone etiquette, and guest services standards.
Ability to oversee daily hotel functions, including human resources responsibilities such as hiring, training, and performance evaluations.
Strong communication skills for clear managerial direction and effective guest interactions.
Resort or hotel experience is preferred, and prior experience managing hospitality teams in a fast-paced environment is ideal.

Technologies

property management systems (PMS)
hospitality reservation systems
property management software
hospitality reservation platforms

Benefits and Pay

Housing included
Pay: $37,000.00 - $67,000.00 per year

Work Location and Experience

Work location: In person
Location: Osceola, IA
Minimum experience: 3 years
Preferred experience: Hospitality 3 years; Revenue management 3 years

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2mo ago

Slot Shift Supervisor

Lakeside Hotel Casino Osceola, IA

Osceola, IA

2mo ago Closed

Full time Casino Operations Management Operations Management

This position is no longer accepting applications (closed Aug 21, 2026).

Job Description

Lakeside Hotel Casino in Osceola, IA is seeking a Slot Shift Supervisor to oversee Slot Attendants on the assigned shift, ensuring high levels of customer service and efficient slot operation in accordance with IRGC policies and SOPs.

Responsibilities

Assist the Slot Department Supervisor to maintain an efficient slot operation during the assigned shift.
Monitor employee activity and report findings to the Slot Department Supervisor as required.
Help train all new shift personnel to ensure they have the knowledge to perform duties competently.
Observe Slot Department activities to identify irregularities.
Verify that slot machines are operating correctly and that play is conducted legitimately.
Support staff with breaks to ensure adequate coverage and prompt guest service.
Track machine payouts to confirm guests receive appropriate amounts.
Serve as a signatory for jackpots per Standard Operating Procedures (SOP).
Know and enforce policies protecting money, parts, equipment, and required documentation.
Use clear communication to provide consistent, accurate, and timely information across shifts.
Model professional behavior and appearance and ensure adherence to Slot Department standards, rules, and regulations.
Deliver exceptional guest service and maintain professional communication at all times.
Participate in other projects as assigned.
Enforce department uniform, appearance, and grooming standards.
Attend all required company training sessions.
Comply with Gaming Commission Rules and Regulations and all applicable local, state, and federal guidelines.
Maintain eligibility for and hold a valid gaming license.
Follow safety protocols and meet company attendance requirements.
May work days, nights, weekends, and holidays as needed.
Delegate tasks to ensure all shift functions are completed in a timely and efficient manner.
Must be at least 18 years old to work on the gaming floor.
Perform other related duties as assigned.

Requirements

High school diploma or equivalent is required.
Ability to obtain and maintain an Iowa Racing and Gaming Commission License.
Must be approved for and maintain a valid gaming license.
Proficient in English communication.
Basic arithmetic skills including addition, subtraction, multiplication, and division across common units of measure.
Basic computer literacy.
All employees must be familiar with company policies and procedures, including fire and safety regulations.
Must be 18 years of age or older to work on the gaming floor.

Supervisory Responsibilities

Direct supervision of Lead Slot Attendants and Slot Attendants.

Qualifications

Successful performance requires the ability to execute each essential duty satisfactorily.
All employees must understand and follow company policies and procedures, including fire and safety rules.

Education and/or Experience

High school diploma or equivalent is required.
At least one year of leadership experience in slot operations is preferred.

Certificates, Licenses, Registrations

Must obtain and maintain an Iowa Racing and Gaming Commission License.

Skills

Effective English communication.
Basic math skills across whole numbers, fractions, and decimals.
Basic computer literacy.

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Hotel Jobs in Osceola, IA

Hotel General Manager

Slot Shift Supervisor

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