Hotel Jobs in Osceola, IA

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1mo ago

Slot Shift Supervisor

Lakeside Hotel Casino Osceola, IA

Osceola, IA

1mo ago Closed

Full time Casino Operations Management Operations Management

This position is no longer accepting applications (closed Aug 21, 2026).

Job Description

Lakeside Hotel Casino in Osceola, IA is seeking a Slot Shift Supervisor to oversee Slot Attendants on the assigned shift, ensuring high levels of customer service and efficient slot operation in accordance with IRGC policies and SOPs.

Responsibilities

Assist the Slot Department Supervisor to maintain an efficient slot operation during the assigned shift.
Monitor employee activity and report findings to the Slot Department Supervisor as required.
Help train all new shift personnel to ensure they have the knowledge to perform duties competently.
Observe Slot Department activities to identify irregularities.
Verify that slot machines are operating correctly and that play is conducted legitimately.
Support staff with breaks to ensure adequate coverage and prompt guest service.
Track machine payouts to confirm guests receive appropriate amounts.
Serve as a signatory for jackpots per Standard Operating Procedures (SOP).
Know and enforce policies protecting money, parts, equipment, and required documentation.
Use clear communication to provide consistent, accurate, and timely information across shifts.
Model professional behavior and appearance and ensure adherence to Slot Department standards, rules, and regulations.
Deliver exceptional guest service and maintain professional communication at all times.
Participate in other projects as assigned.
Enforce department uniform, appearance, and grooming standards.
Attend all required company training sessions.
Comply with Gaming Commission Rules and Regulations and all applicable local, state, and federal guidelines.
Maintain eligibility for and hold a valid gaming license.
Follow safety protocols and meet company attendance requirements.
May work days, nights, weekends, and holidays as needed.
Delegate tasks to ensure all shift functions are completed in a timely and efficient manner.
Must be at least 18 years old to work on the gaming floor.
Perform other related duties as assigned.

Requirements

High school diploma or equivalent is required.
Ability to obtain and maintain an Iowa Racing and Gaming Commission License.
Must be approved for and maintain a valid gaming license.
Proficient in English communication.
Basic arithmetic skills including addition, subtraction, multiplication, and division across common units of measure.
Basic computer literacy.
All employees must be familiar with company policies and procedures, including fire and safety regulations.
Must be 18 years of age or older to work on the gaming floor.

Supervisory Responsibilities

Direct supervision of Lead Slot Attendants and Slot Attendants.

Qualifications

Successful performance requires the ability to execute each essential duty satisfactorily.
All employees must understand and follow company policies and procedures, including fire and safety rules.

Education and/or Experience

High school diploma or equivalent is required.
At least one year of leadership experience in slot operations is preferred.

Certificates, Licenses, Registrations

Must obtain and maintain an Iowa Racing and Gaming Commission License.

Skills

Effective English communication.
Basic math skills across whole numbers, fractions, and decimals.
Basic computer literacy.

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