Slot Shift Supervisor

Lakeside Hotel Casino in Osceola, IA is seeking a Slot Shift Supervisor to oversee Slot Attendants on the assigned shift, ensuring high levels of customer service and efficient slot operation in accordance with IRGC policies and SOPs.

Responsibilities

• Assist the Slot Department Supervisor to maintain an efficient slot operation during the assigned shift.
• Monitor employee activity and report findings to the Slot Department Supervisor as required.
• Help train all new shift personnel to ensure they have the knowledge to perform duties competently.
• Observe Slot Department activities to identify irregularities.
• Verify that slot machines are operating correctly and that play is conducted legitimately.
• Support staff with breaks to ensure adequate coverage and prompt guest service.
• Track machine payouts to confirm guests receive appropriate amounts.
• Serve as a signatory for jackpots per Standard Operating Procedures (SOP).
• Know and enforce policies protecting money, parts, equipment, and required documentation.
• Use clear communication to provide consistent, accurate, and timely information across shifts.
• Model professional behavior and appearance and ensure adherence to Slot Department standards, rules, and regulations.
• Deliver exceptional guest service and maintain professional communication at all times.
• Participate in other projects as assigned.
• Enforce department uniform, appearance, and grooming standards.
• Attend all required company training sessions.
• Comply with Gaming Commission Rules and Regulations and all applicable local, state, and federal guidelines.
• Maintain eligibility for and hold a valid gaming license.
• Follow safety protocols and meet company attendance requirements.
• May work days, nights, weekends, and holidays as needed.
• Delegate tasks to ensure all shift functions are completed in a timely and efficient manner.
• Must be at least 18 years old to work on the gaming floor.
• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent is required.
• Ability to obtain and maintain an Iowa Racing and Gaming Commission License.
• Must be approved for and maintain a valid gaming license.
• Proficient in English communication.
• Basic arithmetic skills including addition, subtraction, multiplication, and division across common units of measure.
• Basic computer literacy.
• All employees must be familiar with company policies and procedures, including fire and safety regulations.
• Must be 18 years of age or older to work on the gaming floor.

Supervisory Responsibilities

• Direct supervision of Lead Slot Attendants and Slot Attendants.

Qualifications

• Successful performance requires the ability to execute each essential duty satisfactorily.
• All employees must understand and follow company policies and procedures, including fire and safety rules.

Education and/or Experience

• High school diploma or equivalent is required.
• At least one year of leadership experience in slot operations is preferred.

Certificates, Licenses, Registrations

• Must obtain and maintain an Iowa Racing and Gaming Commission License.

Skills

• Effective English communication.
• Basic math skills across whole numbers, fractions, and decimals.
• Basic computer literacy.