Drop Team Supervisor

The Drop Team Supervisor is responsible for completing daily soft and hard count drop procedures on the casino floor while supervising and training the drop team. This role ensures drop activities are performed according to Internal Control Standards, Santa Ana Star Casino Hotel policies and procedures, and applicable regulatory requirements.

Key Responsibilities

• Perform daily soft and hard count drop activities.
• Set up and conduct daily drops on the casino floor, including slot, kiosk, and blind drops.
• Train team members, address team concerns, and resolve conflicts.
• Support staffing decisions by providing recommendations for hiring, promotion, and termination.
• Maintain attendance in accordance with job guidelines and adhere to regulatory, departmental, and company policies.
• Follow established procedures for slot, kiosk, and blind drops to ensure compliance with Internal Control Standards and hotel policies and procedures.
• Complete other duties as assigned.

Required Qualifications

• Preference given to qualified Santa Ana Tribal Members.
• High School Diploma or GED.
• Ability to read, write, speak, count, and understand English.
• Ability to work a flexible schedule.
• Knowledge of basic computer skills, including Word, Excel, and Windows.
• Ability to work in a fast-paced team environment.
• Ability to calculate and apply basic math concepts.
• Basic mechanical ability is a plus.
• Ability to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.
• A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice through a payroll deduction program.
• All employees are required to proficiently use a smartphone for company applications, email, and text.

Core Values & Expectations

• Treat co-workers with dignity and respect regardless of position.
• Demonstrate dependability by calling in only when necessary, arriving on time, being prepared to begin the shift, and performing the job responsibilities as described.
• Maintain honesty by admitting mistakes, learning from them, and moving forward.
• Accept constructive criticism and guidance from supervisors.
• Maintain professionalism by demonstrating politeness and courtesy to co-workers and guests under all circumstances.
• When information or procedures are unclear, seek direction from a supervisor.

Tools, Equipment, and Technologies

• Smartphones, computers, timeclocks, and all other equipment assigned to the position.
• Technologies: Word, Excel, Windows, smartphones, computers, and timeclocks.

Work Location and Environment

Onsite position at Santa Ana Pueblo, NM. Duties are performed indoors in a climate-controlled, non-smoking environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position.

Education

High School Diploma or GED.