Hotel General Manager

The Hotel General Manager role at The Jeffreys Hotel Extended Stay is a hands-on leadership position focused on delivering strong guest experiences and consistent operational performance. The manager will oversee daily hotel operations, coordinate teams and compliance, and drive revenue and marketing initiatives, with housing included.

Key Responsibilities

• Direct all daily hotel operations, including front desk management, guest services, housekeeping, maintenance, and food & beverage services.
• Supervise hospitality teams across departments to ensure service standards and guest satisfaction remain consistently high.
• Manage hospitality operations budgets, supporting revenue management strategies and expense control to protect and maximize profitability.
• Use property management systems (PMS) and hospitality reservation systems to improve booking processes and support accurate guest data.
• Lead human resources activities, including hiring, training, performance evaluations, and ongoing team management.
• Maintain guest service standards by monitoring guest relations, resolving complaints promptly, and supporting memorable guest experiences.
• Coordinate with night audit teams to ensure financial accuracy and complete daily financial operations, including billing and reconciliation.
• Implement hotel policies based on industry best practices and ensure compliance with safety regulations and property standards.
• Support effective managerial communication across departments to improve teamwork and operational efficiency.
• Drive revenue management by analyzing market trends, adjusting pricing strategies, and maximizing occupancy rates.
• Develop marketing strategies aimed at increasing occupancy while maintaining strong guest relations.

Requirements

• Proven supervisory experience in hospitality management or hotel operations, with a demonstrated record leading successful teams.
• Strong knowledge of hotel management systems, including PMS, property management software, and hospitality reservation platforms.
• Excellent leadership capability, including the ability to motivate staff and manage diverse teams effectively.
• Exceptional customer service skills, with a focus on creating welcoming environments for guests from diverse backgrounds; bilingual or multilingual abilities are highly valued.
• Experience managing hospitality operations budgets, financial management, and revenue strategies.
• Familiarity with night audit procedures, front desk operations, multi-line phone systems, phone etiquette, and guest services standards.
• Ability to oversee daily hotel functions, including human resources responsibilities such as hiring, training, and performance evaluations.
• Strong communication skills for clear managerial direction and effective guest interactions.
• Resort or hotel experience is preferred, and prior experience managing hospitality teams in a fast-paced environment is ideal.

Technologies

• property management systems (PMS)
• hospitality reservation systems
• property management software
• hospitality reservation platforms

Benefits and Pay

• Housing included
• Pay: $37,000.00 - $67,000.00 per year

Work Location and Experience

• Work location: In person
• Location: Osceola, IA
• Minimum experience: 3 years
• Preferred experience: Hospitality 3 years; Revenue management 3 years