General Manager

Elevation Convening Center & Hotel in Montgomery, AL is seeking a senior executive leader to guide the property’s overall strategy, financial results, operational excellence, and culture. In this onsite role, the General Manager provides visionary leadership across all hotel disciplines, setting the direction to deliver exceptional luxury lifestyle hospitality and meet established business objectives.

The General Manager establishes and executes the hotel’s strategic vision and annual operating priorities in alignment with ownership and management company expectations. The role provides executive oversight across all departments, ensuring organizational alignment, operational consistency, and progress toward performance goals.

Key Responsibilities

• Set and execute the hotel’s strategic vision, business objectives, and annual operating priorities in line with ownership and management expectations.
• Provide executive leadership for all departments, aligning teams and driving achievement of established performance goals.
• Lead, mentor, and develop the executive leadership team, promoting collaboration, accountability, innovation, and continuous improvement.
• Translate business strategy into actionable departmental objectives, measurable performance expectations, and sustainable operating practices.
• Serve as the property’s principal representative to ownership, corporate leadership, community stakeholders, and strategic partners.
• Oversee hotel operations across Front Office, Housekeeping, Engineering, Security/Loss Prevention, Food & Beverage, Culinary, Banquets, Sales, and Administrative functions.
• Ensure exceptional guest experiences through consistent luxury service standards, operational efficiencies, and proactive service recovery.
• Establish and monitor quality assurance initiatives, guest satisfaction metrics, brand standards, and service delivery expectations.
• Champion a personalized, anticipatory approach to hospitality that supports Elevation as a premier luxury lifestyle destination.
• Maintain the physical integrity, cleanliness, safety, and overall presentation of the property.
• Ensure operational readiness for high-profile guests, VIPs, executive meetings, conventions, and significant community events.
• Own full accountability for financial performance, including revenue generation, profitability, expense management, and budget achievement.
• Direct development and execution of annual operating budgets, capital expenditure plans, and long-range financial forecasts.
• Partner with Sales, Marketing, and Revenue Management to maximize occupancy, ADR, RevPAR, group business, catering revenue, and market share.
• Analyze financial statements, departmental performance, labor productivity, and operating trends to identify improvement opportunities.
• Implement disciplined financial controls and cost-management strategies without compromising the guest experience.
• Identify opportunities for new revenue streams, strategic partnerships, and business diversification.
• Provide strategic leadership and oversight of sales, marketing, catering, and convention operations.
• Partner with the Director of Sales and leadership team to build revenue strategies, strengthen market positioning, and develop long-term client relationships.
• Ensure seamless execution of meetings, conventions, banquets, and special events through effective cross-department coordination.
• Strengthen Elevation’s reputation as a distinctive destination for luxury accommodations, meaningful gatherings, and exceptional event experiences.
• Develop relationships with corporate clients, government entities, educational institutions, nonprofit organizations, and community partners.
• Establish a leadership culture grounded in respect, transparency, accountability, inclusion, and genuine hospitality.
• Build and retain a high-performing workforce through succession planning, leadership development, employee engagement, and performance management.
• Partner with Human Resources on talent acquisition, workforce planning, employee relations, compliance, training, and retention strategies.
• Maintain a visible executive presence and support open communication across the organization.
• Set clear expectations for leadership effectiveness, employee development, and departmental accountability.
• Promote a workplace where employees feel valued, empowered, and connected to the hotel’s purpose and mission.
• Represent Elevation’s distinctive identity by ensuring meaningful hospitality, cultural significance, and community engagement are reflected in operations and reputation.
• Cultivate strategic relationships with local businesses, civic organizations, educational institutions, nonprofit organizations, and community leaders.
• Integrate the hotel’s values and purpose into the guest experience, employee culture, and business strategy.
• Represent the property with professionalism and integrity at industry events and external stakeholder meetings.
• Maintain strong understanding of the hotel’s unique market position and role within Montgomery’s hospitality, business, and cultural landscape.
• Ensure compliance with applicable federal, state, and local regulations, management company requirements, and established operating policies.
• Oversee life safety, security, emergency preparedness, workplace safety, and risk mitigation programs.
• Maintain internal controls and procedures to protect company assets, financial resources, employees, and guests.
• Partner with appropriate departments to address operational risks, regulatory matters, insurance requirements, and liability concerns.
• Oversee capital improvement initiatives, preventative maintenance programs, and long-term asset preservation.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline preferred; equivalent professional experience considered.
• Minimum 8–10 years of progressive hospitality leadership experience, including substantial experience as a General Manager, Hotel Manager, or senior executive within a full-service or luxury hotel environment.
• Proven ability leading complex, multi-department hotel operations, preferably within luxury lifestyle, boutique, convention, or upper-upscale hospitality environments.
• Demonstrated financial management with direct accountability for operating budgets, forecasting, revenue performance, and profitability.
• Experience leading executive teams, developing organizational talent, and building a strong service-oriented culture.
• Strong understanding of hotel sales, revenue management, food and beverage operations, group business, and convention services.
• Experience with brand standards, quality assurance, guest satisfaction initiatives, and operational compliance.
• Exceptional communication, negotiation, organizational, and decision-making skills.
• Experience within a branded hotel management structure and collaboration with ownership or corporate asset management preferred.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Working knowledge of hotel property management systems (PMS), sales and catering platforms, revenue management systems, labor management tools, and financial reporting applications.
• Ability to interpret operational dashboards, business intelligence reports, guest satisfaction data, and financial performance metrics.
• Ability to adapt to evolving technology, systems, and business processes to improve operational effectiveness.

Technologies

• Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Hotel property management systems (PMS)
• Sales and catering platforms
• Revenue management systems
• Labor management tools
• Financial reporting applications

Work Environment & Scheduling Expectations

• Work takes place in a dynamic, full-service luxury hotel and convention environment, including administrative offices, guest accommodations, restaurants, kitchens, meeting rooms, ballrooms, and other operational areas.
• Position requires a visible leadership presence throughout the property with regular interaction with guests, employees, clients, and external stakeholders.