Event Sales Manager, Hotel Services

Encore Global brings people together through memorable event experiences, and this Hotel Services role helps make sure the details land the way customers expect. You will guide clients through Encore’s sales process, build strong relationships with hotel partners, and help protect revenue through accurate forecasting and CRM hygiene. This onsite position is based in Oxon Hill-Glassmanor, MD.

Responsibilities

• Drive results by actively soliciting and securing event business using a proactive, consultative sales approach aligned with Encore’s sales process.
• Prepare and deliver quotes and proposals in a timely manner for opportunities submitted via www.encoreglobal.com, the venue booking system, or other assigned sources.
• Collaborate with vendors and internal teams to capture and service events.
• Support customer events by attending site visits, pre-conference planning meetings, and relevant venue meetings.
• Understand event cost structure and incorporate it into solution designs in line with established profitability guidelines.
• Cultivate and maintain relationships with customers, venue personnel, and supporting Encore departments to deliver world-class service.
• Research customer history and prior experiences to create more personalized customer experiences.
• Attend customer meetings to understand goals and respond to questions, concerns, and challenges.
• Maintain accurate, up-to-date customer information in the Customer Relationship Management system (CRM) at all times.
• Refer and guide customers through the Encore network to uncover additional opportunities with existing customers.
• Maintain a healthy pipeline to support established revenue targets.
• Ensure all known opportunities are recorded in CRM and kept complete and accurate.
• Support sales forecasting at the home location by ensuring submissions are accurate and timely.
• Learn and follow role SOPs and adopt new initiatives or programs as they are implemented.
• Stay current on new product and service offerings, as well as emerging technology that supports meetings and events.

Requirements

• BS/BA or 1+ years of Encore or equivalent experience required.
• 1 year technology sales or hospitality experience preferred.
• Prior sales experience in audiovisual is a plus.
• Knowledge of the hospitality industry and sales processes preferred.
• Technical aptitude and computer proficiency required.
• Strong written and verbal communication skills.

Benefits

• View benefits options for employees worldwide.
• Potential overtime, bonuses, or incentives.

Physical Requirements

• Sitting: 4-5 hours per day
• Standing: 2-3 hours per day
• Walking: 2-3 hours per day
• Stooping: 0-1 hour per day
• Crawling: 0-1 hour per day
• Kneeling: 0-1 hour per day
• Bending: 0-1 hour per day
• Reaching (above your head): 0-1 hour per day
• Climbing: 0-1 hour per day
• Grasping: 0-1 hour per day
• Lifting requirements: 0-15 lbs and 16-50 lbs occasionally; 51-100 lbs never; over 100 lbs never
• Carrying requirements: 0-15 lbs and 16-50 lbs occasionally; 51-100 lbs never; over 100 lbs never
• Auditory/Visual requirements: close vision, distance vision, color vision, peripheral vision, and depth perception continuously
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Work Environment

• Hotel and convention center environment
• Moderate exposure to outdoor temperatures, and to dirt, sand, and/or dust
• Noise levels vary from moderately quiet to noisy
• Use of high-end audio visual equipment and electrical components; exposure to heights via lifts and ladders
• May be asked to work in multiple hotel locations
• Irregular hours and on-call status including days, evenings, weekends, and holidays
• Must adhere to Encore appearance guidelines as defined by the assigned hotel or representative hotels in the area

Compensation: USD 46,270 - 60,151 per year. Location: Oxon Hill-Glassmanor, MD (onsite). Technologies: www.encoreglobal.com and the Customer Relationship Management system (CRM).