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3 jobs found

7d ago

Casino Service Representative

Zia Park Casino Hotel Racetrack Hobbs, NM

Hobbs, NM

7d ago

$16+/hr Full time CRM Customer Service Guest Relations

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Job Description

The Casino Service Representative role at Zia Park Casino Hotel Racetrack focuses on delivering consistent, high-quality guest service while supporting player loyalty, promotions, and accurate recordkeeping. This onsite position in Hobbs, NM also involves coordinating guest outreach and assisting with casino events during busy and promotional periods.

Key Responsibilities

Provide superior guest service in line with department and company standards and programs, while promoting guest visitation and engagement.
Develop and maintain guest relationships through personalized written correspondence, telephone outreach, and on-property interactions.
Support guest loyalty by offering attentive, personalized service throughout the guest experience.
Assist with hospitality arrangements, including hotel rooms, food, beverages, and special requests.
Stay current on casino marketing initiatives, player development programs, promotions, amenities, and special events to communicate opportunities effectively.
Offer general information about Zia Park Casino Hotel & Racetrack and respond to questions and inquiries.
Maintain effective communication with service departments across the property to ensure the needs of high-value players are addressed.
Lead property tours for guests and groups as needed.
Use Salesforce (CMS) to document player contacts, guest preferences, follow-up activities, and assigned tasks.
Complete Salesforce tasks and player follow-up requirements in a timely and accurate manner.
Review monthly performance metrics with leadership and assist with establishing quarterly goals.
Maintain strict confidentiality of player information, including personal details, contact information, gaming activity, wins and losses, visitation history, and other sensitive data.
Monitor inventory levels for promotional materials and guest amenities, notifying leadership when replenishment or reordering is required.
Assist with coordination and execution of casino promotions, player events, concerts, and other special events.
Provide on-property support during promotional and high-volume periods to help ensure a positive guest experience.
Support the Executive and Casino Host and Marketing leadership with player development initiatives, guest outreach, events, and other departmental needs as assigned.

Required Qualifications

Must be 21 years of age.
High School Diploma/GED, or equivalent work experience related to the nature of the position.
Ability to read, write, comprehend, and speak English.
Ability to perform basic mathematical operations including addition, subtraction, multiplication, and division.
Physical mobility with reasonable accommodations, including the ability to push, pull, carry, and lift up to 40 lbs.

Technologies

Salesforce (CMS)

Language and Communication Skills

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in English may also be required.

Physical Demands

Regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
Frequently required to reach with hands and arms and to talk or hear.
Specific vision abilities required, including close vision, color vision, and peripheral vision.

Work Environment

Noise level in the work environment is usually very loud.
Exposure possible to an environment containing unrestricted secondhand tobacco smoke.

Location and Compensation

Location: Hobbs, NM (onsite)
Starting Salary: $16.00 per hour

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30d ago

Director of Sales & Marketing

Randolph House Hotel & Convention Center Liverpool, NY

Liverpool, NY

30d ago Closed

$60k - $65k/yr Full time Marketing CRM Digital Marketing

This position is no longer accepting applications (closed Sep 2, 2026).

Job Description

Lead the sales growth and marketing presence for a hospitality venue in Liverpool, NY with an onsite role at Randolph House Hotel & Convention Center.

Responsibilities

Develop and implement comprehensive sales strategies to increase market share and meet revenue goals across multiple channels
Manage key client accounts and maintain strong customer satisfaction through service delivery and tailored solutions
Lead business development efforts by sourcing new market opportunities, building strategic partnerships, and expanding the customer base
Oversee marketing campaigns to strengthen brand visibility, generate leads, and support sales goals via digital marketing, events, and promotions
Use sales performance analysis to track metrics, evaluate market trends, and review the competitive landscape; refine strategies based on findings
Leverage CRM tools (including Salesforce) to track prospects, manage pipelines, and streamline client communication
Negotiate contracts and proposals to secure mutually beneficial agreements while maintaining company standards
Coordinate with product teams to align technical sales efforts with product offerings and customer needs
Support continuous improvement in customer service standards to promote retention and client loyalty

Requirements

Proven outside sales experience with a focus on B2B environments, particularly in event planning and hospitality sales
Demonstrated success in team management and leadership capacity within sales or marketing functions
Extensive background in business development, account management, and negotiation strategies that drive revenue growth
Strong analysis skills to interpret data for strategic decision-making
Familiarity with Salesforce or similar CRM platforms for managing customer relationships and sales pipelines
Experience developing integrated marketing initiatives that support sales objectives
Excellent communication skills with customer service expertise to build lasting client relationships

Technology

Salesforce

Pay

$60,000.00 - $65,000.00 per year

Work Location

In person (Liverpool, NY)

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1mo ago

Sales Coordinator

Aloft Hotel Arlington South Arlington, TX

Arlington, TX

1mo ago Closed

$15 - $17/hr Full time Marketing Account Management Business Development

This position is no longer accepting applications (closed Aug 14, 2026).

Job Description

In Arlington, the Aloft Hotel Arlington South invites a dynamic Sales Coordinator to help coordinate the flow of information between clients, the sales team, and management. This role centers on B2B sales, territory management, and account management, requiring an energetic, proactive approach to building relationships and driving growth.

Location

Arlington, TX (onsite)

Pay

$15.00 - $17.00 per hour

Responsibilities

Support external sales activities by scheduling appointments, preparing sales collateral, and aiding product demonstrations.
Maintain ongoing contact with territory clients, assess their needs, and identify upsell or cross-sell opportunities.
Generate new leads via cold calls, networking events, and targeted marketing campaigns to grow the client base.
Conduct market research and analysis to uncover new business opportunities and monitor industry trends.
Leverage CRM tools like Salesforce to log customer interactions, keep account information up to date, and manage sales pipelines efficiently.
Support the development of marketing strategies that promote products and services to potential B2B clients.
Negotiate contracts and pricing with clients to secure mutually beneficial arrangements while maintaining customer satisfaction.

Requirements

Proven track record in outside sales, business development, or account management in a B2B setting.
Solid grasp of territory management, lead generation, and direct sales techniques.
Experience with CRM platforms such as Salesforce or similar systems for managing customer relationships.
Excellent negotiation skills paired with strong customer service abilities.
Ability to analyze market data and develop strategic sales plans.
Strong communication skills for product demos and client engagement across multiple channels.
Ability to work independently while managing multiple accounts and priorities efficiently.

Technologies

Salesforce

Work Location

In person

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Salesforce Hotel Jobs

Casino Service Representative

Director of Sales & Marketing

Sales Coordinator

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