Sales Coordinator

The Sales Coordinator role at AC Hotel Downtown Phoenix in Phoenix, AZ (onsite) supports the hotel’s sales and marketing operations through day-to-day coordination, client communication, and reservation administration.

Role Overview

In this position, you will serve as a primary contact for clients while applying sales techniques to help maximize revenue. The role also emphasizes maintaining guest loyalty and satisfaction through accurate booking support and responsive follow-up.

Key Responsibilities

• Assist clients with reservations and complete bookings by entering reservation details into the hotel database.
• Create group bookings, maintain rooming lists, and process booking changes as needed.
• Support clients with vouchers and respond to folio and billing inquiries.
• Act as the point of contact for pick up reporting and help distribute resumes and BEO packets to relevant teams.

Required Qualifications

• At least 2 years of Hotel Front Desk and/or Reservations experience.
• At least 1 year of experience in a Sales Coordinator role.
• Strong computer skills.
• Ability to lift up to 30 pounds unassisted.
• Ability to work weekends and holidays as needed.

Compensation

Hourly pay range: USD 23 - 25 per hour. Minimum experience required: 1 year.

Benefits and Growth

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Guiding Principles

• Do the Right Thing: Operate and act with integrity in all activities, even when inconvenient.
• Lead with Heart: Be kind, passionate, and hospitable.
• Be Accountable: Take ownership and deliver results.
• Aim Higher: Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences: Embrace diversity and respect individual opinions and ideas.