Complex Sales Coordinator

SPIRE Hospitality is seeking a Complex Sales Coordinator to provide sales and catering administrative support for two hotels in Birmingham, AL.

Responsibilities

• Support sales coordination for two hotels, managing daily workload and deadlines across properties
• Assist sales managers and the regional director of sales with sales and service process and office management, with an emphasis on optimizing revenue
• Answer telephone calls promptly and respond to inquiries about hotel facilities and menus; relay accurate information to managers, client accounts, and impacted departments
• Prepare and process proposals and contracts; distribute memos and relevant documents such as contracts, resumes, rooming requests, and amenity requests to the appropriate departments at each hotel
• Maintain filing, trace, and office service systems; log account information and keep copies of contracts and correspondence in an orderly, accurate manner
• Help resolve questions related to pricing, menu descriptions, banquet facilities, guarantees, and seating charts
• Conduct tours of meeting and ballroom space and meet with clients as needed; relay incoming details and messages to in-house clients
• Support guest needs by responding to requests for assistance, directions, amenities, and information; follow up during the guest visit to support satisfaction and repeat business
• Attend pre-shift meetings to learn daily particulars, including guest and hotel expectations, to maintain consistency
• Support the Front Office with Front Desk agent coverage as needed, which may include working shifts as a Front Desk agent
• Perform other related duties as assigned or needed
• If traveling between properties on the same day, be punched in (on the clock)

Requirements

• High school diploma or GED, or an equivalent combination of education, training, and experience that provides the knowledge, skills, and abilities to perform job functions
• Valid, current driver’s license
• Working knowledge of hotel operations, sales and catering, events, brand standards, and business etiquette
• Proficiency with office and sales systems; ability to perform accurate basic mathematics; capability to operate standard office equipment and meet recurring deadlines
• Previous administrative support experience in a hotel or other professional office
• Previous Sales experience

Benefits

• Medical
• Dental
• Vision
• Pet discount program
• Identity theft protection
• Pre-paid legal support
• Flexible spending accounts
• Matched 401K
• Life insurance
• Critical accident or illness
• Short- and long-term disability
• Paid time off
• Wellness programs
• Getting paid before payday with earned wage access
• Wonderful hotel discounts