Pasco, WA full-time role supporting day-to-day leadership at a 279-room hotel and conference center.

Oversee daily hotel operations across Rooms (Front Office, Housekeeping, Laundry), Food & Beverage (three outlets, banquets, catering), and Engineering, with department heads reporting to you.
Drive group and convention business in partnership with the Director of Sales & Catering, managing events from contract through banquet execution.
Own revenue strategy alongside the Revenue Manager, including room type and length-of-stay pricing and group displacement using Opera PMS and SynXis.
Lead financial performance including annual operating and capital budgets, forecasting, P&L, and variance reporting to ownership, with responsibility for labor and cost controls.
Uphold the Sonesta Service promise and Sonesta G.U.E.S.T. standards, manage brand programs including Sonesta Travel Pass, and drive guest satisfaction, service recovery, and QA results.
Recruit, train, coach, and develop department heads and line associates in partnership with Human Resources.
Oversee preventive maintenance, life safety, and capital projects with the Chief Engineer.
Partner with Finance, IT, and Procurement to ensure proper processes, controls, and compliance with company policies and federal, state, and local laws (including health, safety, and alcohol service).
Act as senior Manager on Duty and lead the hotel in the General Manager’s absence.

5-10+ years of progressive hotel operations leadership at full-service, major-flag hotels (Marriott, Hilton, Hyatt, IHG, Sonesta, or similar).
At least 3 years in an Assistant General Manager, Hotel Manager, Director of Operations, Director of Rooms, or Director of Food & Beverage role.
Experience at properties with 200+ rooms, 10,000+ sq ft of meeting/convention space, and multiple F&B outlets with banquets.
Strong skills in P&L, budgeting, and forecasting; Microsoft Office and Opera PMS preferred.
Bachelor’s degree in Hotel Administration, Business Administration, or related field preferred; equivalent experience considered.
Fluent English (verbal and written); additional languages a plus.
Valid driver’s license.
Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.
Physical ability to stand and move about the facility for extended periods; bend, climb, kneel, and lift, carry, or pull up to 50 pounds.

Lead the region’s largest full-service hotel and convention center.
Career path toward General Manager with Eternal Hotels.
Relocation assistance, health, dental, and vision insurance, paid time off, and employee hotel discounts.
Affordable cost of living in the Tri-Cities, with wineries, the Columbia River, and outdoor recreation nearby.

Assistant General Manager

Job Description