General Manager

Lead daily operations for a 136-room property in Washington, DC, with accountability for guest satisfaction, operational efficiency, and financial performance.

Key Responsibilities

• Manage all daily hotel operations, including front desk, sales, housekeeping, human resources, retail, maintenance, product quality, accounting, team building, and staff development.
• Own property financial success through budgeting, forecasting, and expense management.
• Maintain established cost and quality standards while maximizing profits, developing and retaining employees, and exceeding guest expectations.
• Provide leadership and oversight for all departments; directly supervise management team and hourly associates, including hiring, training, development, and performance management.
• Develop and execute business plans, including sales and marketing plans; manage all sources of revenue.
• Develop, prepare, execute, and achieve financial goals.
• Set hotel pricing strategy tied to room inventory and anticipated market segment mix to exceed market-share occupancy at better-than-market yield ratio.
• Participate in sales activities such as sales calls, client greetings, and site inspections/tours to maintain fair market share.
• Build and maintain rapport with associates and clients; ensure 100% guest satisfaction and strong employee engagement.
• Represent the hotel in appropriate hotel, tourism, and business associations.
• Participate in community affairs and maintain a positive public image for the hotel.
• Implement, maintain, and promote Westmont policies & procedures.
• Ensure appropriate systems and controls are in place to generate accurate monthly financial reports; maintain visibility into hotel performance versus budget.
• Oversee day-to-day operations with daily physical property inspections focused on cost controls, property condition, cleanliness, and service; control purchases and inventories.
• Recruit, supervise, and evaluate direct reports.
• Protect the hotel and its assets by enforcing and maintaining a preventive maintenance program supporting employee and guest safety, orderly operations, good appearance, and compliance with brand and legislative standards.
• Perform other tasks as required or assigned.

Requirements

• 5 years hotel management experience or equivalent.
• Working knowledge of Hotel Property Management Systems strongly preferred.
• Prior Marriott management experience highly preferred.
• Excellent organizational, verbal, interpersonal, and customer relationship skills.
• Analytical approach with excellent mathematics skills.
• Intermediate computer skills in Microsoft Word, Excel, and Outlook.
• Ability to work weekends, holidays, and evening hours as business needs require.

Technologies

• Hotel Property Management Systems
• Microsoft Word
• Microsoft Excel
• Outlook

Benefits

• Medical Insurance Coverage for you and your family
• Mental Health Resources
• Paid Time Off
• Matching 401(k)
• Discounted hotel rooms and food & beverage rates to employees at sister properties in the US
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Position Overview

• Fully responsible for all daily hotel operations at a 136-room ARC Hotel DC.
• Reports directly to the Area General Manager.
• Focuses on delivering exceptional service, operational efficiency, and financial performance.