Resort Revenue Manager

At The Riverside Hotel in Garden City, ID, the Resort Revenue Manager plays a central role in shaping how rooms perform across the market. This onsite position focuses on driving total revenue through the most profitable channels, while mentoring revenue teams on strategies that support stronger forecasting, distribution, and execution.

How you will contribute

• Build and maintain a clear understanding of the hotel’s competitive set, including relevance by market segment, location, price point, and positioning.
• Ensure effective total revenue strategies are in place and accurately executed by revenue generating departments.
• Drive hotel performance toward optimal results.
• Partner with sales team members to pursue the best potential revenues and profit through sales leads, bookings, and placement.
• Share responsibility with the DOS for determining optimal segmentation and channel mix and achieving results.
• Develop and execute a strategic, dynamic, demand-based pricing approach for all room categories.
• Maintain strong relationships with OTA, FIT, and call center partners.
• Provide regular internal education on total revenue management and how each department impacts revenues and profits.
• Create and implement programs tailored to hotel, market, and seasonal needs, including initiatives such as room reservation conversion, suite sales, call center relations, front desk upsell programs, and walk-in capture improvement.
• Participate in development of the annual rooms budget for top-line revenues and the strategies to achieve it, shared responsibility with the DOS.
• Own inventory management practices to optimize results, including room type stay patterns, sell-through ability, and group blocks.
• Oversee and direct the Group Room/Inventory Coordinator role, including monitoring Property Voice Reservations and supporting Front Desk Sales Agents training.
• Manage forecasting day by day and segment by segment based on owner guidelines and hotel needs (for example, 90 days and monthly), including 30-60-90 day-by-day forecast completion each month (primary).
• Forecast demand and understand demand time periods, then develop and implement effective transient and group pricing and selling strategies.
• Facilitate communication across the revenue team so strategies and perspectives are understood.
• Optimize and expand distribution partnerships, using tools such as subscription-based marketing intelligence reports to assist with yield.
• Evaluate the hotel’s competitive position using available tools.
• Anticipate promotion needs during “need” periods and provide monthly reporting on historical activity and future data for strategic decisions.
• Chair weekly Revenue Management meetings, distributing notes and action items.
• Attend weekly Sales meetings (contributory to the Sales Team).
• Lead the monthly Revenue Strategy / Marketing meeting (TRevPOR) and distribute meeting notes.
• Track and report actual-to-forecast variance within +/-3% and report Market share index monthly.
• Maintain data quality, including accurate tracking, rate loading and validity dates, group block maintenance, and utilization of group analysis procedures.
• Ensure CRS, PMS, and websites run properly and match the hotel’s strategies daily as part of the Leadership Team, while performing all other duties assigned.

Systems and tools

• PMS, CRS, GDS, OTAs, RMS, Channel Connect

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work location: In person