Hotel Jobs in Costa Mesa, CA

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Front Desk Agent

Avenue of the Arts Costa Mesa, a Tribute Portfolio Hotel Costa Mesa, CA

Costa Mesa, CA

Today

$20 - $21/hr Full time Customer Service Front Desk Front Desk Agent

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Job Description

Onsite role in Costa Mesa, CA with an hourly rate of USD 20 to 21. Avenue of the Arts Costa Mesa, a Tribute Portfolio Hotel, focuses on delivering total guest satisfaction through attentive service at the front desk.

This Front Desk Agent position supports a fast-paced experience for guests and teammates alike. If you value clear communication, smooth check-in and check-out, and reliable follow-through on guest requests, this is an opportunity to make a direct impact every day.

Responsibilities

Check guests in and out efficiently, courteously, and professionally
Ensure special requests are recorded and fulfilled
Coordinate with all departments regarding in-house VIPs and any special requests or needs
Promote and sell special hotel programs, special rate packages, and upgrades when appropriate
Maintain professional interactions with team members and assist other departments with necessary information
Answer the telephone professionally and assist guests with questions, directions, and related needs
Handle guest complaints and compliments professionally and courteously
Listen to guest inquiries and respond using a positive, clear speaking voice
Maintain an up-to-date working knowledge of property amenities and special events

Requirements

High school degree or equivalent
Strong computer skills
Pleasant telephone demeanor
Opera experience preferred
Ability to handle stressful situations calmly and professionally
Must communicate clearly and directly with guests using a positive, clear speaking voice
Must be able to work a varied schedule, including evenings, weekends, and holidays
Ability to stand for the entire shift
Ability to type while standing upright for the entire shift
Heavy work requirements: exert up to 100 lbs of force occasionally, up to 50 lbs of force frequently, and up to 20 lbs of force constantly to lift, carry, push, pull, or otherwise move objects
Must arrive well groomed with pristine hygiene and professional attire
Must convey information and ideas clearly, and evaluate and select among alternative courses of action quickly and accurately
Must work effectively in stressful, high-pressure situations
Must anticipate, prevent, identify, and solve problems as necessary
Must be able to listen to, understand, and clarify issues raised by co-workers and guests
Must be able to work with financial information and data, including basic arithmetic functions
Must maintain composure and objectivity under pressure

Note: This outline of responsibilities may be changed and updated at any time without notice at the discretion of the direct supervisor or executive management team.

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