Front Desk Agent

Onsite role in Costa Mesa, CA with an hourly rate of USD 20 to 21. Avenue of the Arts Costa Mesa, a Tribute Portfolio Hotel, focuses on delivering total guest satisfaction through attentive service at the front desk.

This Front Desk Agent position supports a fast-paced experience for guests and teammates alike. If you value clear communication, smooth check-in and check-out, and reliable follow-through on guest requests, this is an opportunity to make a direct impact every day.

Responsibilities

• Check guests in and out efficiently, courteously, and professionally
• Ensure special requests are recorded and fulfilled
• Coordinate with all departments regarding in-house VIPs and any special requests or needs
• Promote and sell special hotel programs, special rate packages, and upgrades when appropriate
• Maintain professional interactions with team members and assist other departments with necessary information
• Answer the telephone professionally and assist guests with questions, directions, and related needs
• Handle guest complaints and compliments professionally and courteously
• Listen to guest inquiries and respond using a positive, clear speaking voice
• Maintain an up-to-date working knowledge of property amenities and special events

Requirements

• High school degree or equivalent
• Strong computer skills
• Pleasant telephone demeanor
• Opera experience preferred
• Ability to handle stressful situations calmly and professionally
• Must communicate clearly and directly with guests using a positive, clear speaking voice
• Must be able to work a varied schedule, including evenings, weekends, and holidays
• Ability to stand for the entire shift
• Ability to type while standing upright for the entire shift
• Heavy work requirements: exert up to 100 lbs of force occasionally, up to 50 lbs of force frequently, and up to 20 lbs of force constantly to lift, carry, push, pull, or otherwise move objects
• Must arrive well groomed with pristine hygiene and professional attire
• Must convey information and ideas clearly, and evaluate and select among alternative courses of action quickly and accurately
• Must work effectively in stressful, high-pressure situations
• Must anticipate, prevent, identify, and solve problems as necessary
• Must be able to listen to, understand, and clarify issues raised by co-workers and guests
• Must be able to work with financial information and data, including basic arithmetic functions
• Must maintain composure and objectivity under pressure

Note: This outline of responsibilities may be changed and updated at any time without notice at the discretion of the direct supervisor or executive management team.